5+ years of experience as a Business Analyst in complex technology or enterprise initiatives
Strong ability to bridge operational teams and IT for translating business needs into technology requirements
Experience with enterprise platforms like ERP, HCM, or CRM
Proficiency in process mapping and requirements documentation including user stories and test cases
Experience facilitating workshops with varying levels of stakeholders
Background in large-scale transformations or process improvements
Preferred experience in field-service-intensive sectors like utilities or construction
Responsibilities
Serve as the primary liaison between business operations and technology teams on strategic initiatives
Collaborate with multiple operational leaders to identify challenges and improvement areas
Map and analyze current and future business processes across operational functions
Lead requirements gathering through stakeholder sessions and workshops
Translate business needs into functional requirements and technical documentation
Identify opportunities for process automation and workflow optimization
Support project lifecycle management alongside project managers and technology teams
Benefits
Meaningful role in enterprise-wide digital transformation
High visibility with technology and business leadership
Influence the maturity and operation of the Business Analysis practice
Exposure to multiple enterprise platforms across key business functions
Lead discovery and requirements efforts
Broad exposure across the operational lifecycle from planning to back-office support
Direct impact on productivity and business performance improvements
Full Job Description
IT BUSINESS ANALYST
THE TEAM YOU WILL BE JOINING
Join the IT organization of a large, established company supporting complex, multi-location operations
Be part of a technology team focused on modernizing enterprise systems, improving business processes, and increasing operational efficiency
Partner with stakeholders across multiple corporate and operational functions on highly visible technology initiatives
Work within a growing Business Analysis function focused on strengthening standards, processes, and best practices across the organization
Collaborate closely with project management, architecture, development, application, and business leadership teams
LOCATION
Fort Mill, SC - Onsite 5 days per week
WHAT THEY OFFER YOU
Opportunity to play a meaningful role in enterprise-wide digital transformation initiatives
High visibility across both technology leadership and operational business leaders
Ability to influence how the Business Analysis practice operates and matures across the organization
Exposure to multiple enterprise platforms spanning field operations, workforce management, fleet, finance, HR, asset management, and other critical business functions
Opportunity to lead discovery and requirements efforts rather than simply receive requirements from the business
Broad business exposure across the entire operational lifecycle, from planning and scheduling through field execution, billing, reporting, and back-office support
Ability to directly connect technology investments to measurable improvements in productivity, visibility, standardization, and business performance
WHAT YOU WILL DO
Serve as the bridge between business operations and technology teams for strategic enterprise initiatives
Partner directly with leaders across Operations, Construction, Field Services, Fleet, Engineering, Finance, HR, Safety, and Shared Services to identify business challenges and improvement opportunities
Map current-state and future-state processes across planning, estimating, scheduling, dispatching, field execution, inspection, closeout, billing, and reporting
Lead requirements gathering through stakeholder interviews, discovery sessions, and cross-functional workshops
Translate business needs into clear functional requirements, user stories, use cases, process maps, acceptance criteria, and technical documentation
Develop test scenarios, test cases, validation plans, and Requirements Traceability Matrices while supporting UAT and end-user readiness
Serve as a functional SME for enterprise applications and help expand platform capabilities across additional business units and workflows
Identify opportunities to automate manual processes, improve data quality, optimize workflows, and increase workforce and asset utilization
Support vendor evaluations, RFPs, product demonstrations, fit-gap analysis, and technology selection
Partner with project managers, architects, developers, vendors, and operational leaders throughout the full project lifecycle
Support both Agile and Waterfall environments while helping establish consistent Business Analysis practices and documentation standards
Mentor other analysts, contractors, and business stakeholders on effective Business Analysis methodologies
THE BACKGROUND THAT FITS
5+ years of Business Analyst experience supporting complex technology or enterprise application initiatives
Strong experience working between operational business teams and IT, with the ability to understand how work actually gets performed and translate that into technology requirements
Experience supporting enterprise platforms such as ERP, EAM, HCM, CRM, fleet management, field service management, workforce management, or similar systems
Strong process-mapping and requirements documentation experience, including current-state/future-state workflows, user stories, use cases, acceptance criteria, test cases, and RTMs
Experience leading workshops and discovery sessions with stakeholders ranging from frontline operational teams through senior leadership
Background supporting large-scale transformation, system implementation, integration, or process improvement initiatives
Experience within utilities, energy, construction, engineering, telecommunications, infrastructure services, or another field-service-intensive environment is highly preferred
Exposure to operational areas such as scheduling, dispatching, workforce or crew management, field execution, fleet, asset management, safety, or project delivery is especially valuable
Familiarity with enterprise cloud platforms and integration environments such as Oracle Fusion, Oracle Integration Cloud, or comparable technologies is a plus
Experience with Power BI, Oracle Analytics Cloud, JIRA, Confluence, Azure DevOps, Visio, or similar tools is beneficial
CBAP, PMI-PBA, PMP, Agile, Oracle, or Microsoft certifications are valued but not required
