What You'll Do

The Business Administration Manager provides high-level administrative, operational, and strategic support to the Vice President and Associate Vice President of Operations, as well as other senior members of the Operations leadership team. This position serves as a trusted partner and central coordination point for Operations administration, requiring leadership, discretion, judgment, and professionalism handling highly confidential and sensitive information.
They are responsible for managing complex calendars, anticipating upcoming needs, supporting meeting preparation and follow-up, and ensuring smooth day-to-day office operations. In addition to executive support, this position oversees and mentors a team of three administrative assistants (2 FTE), establishing best practices, promoting consistency, and driving continuous improvement across administrative processes.

The Business Administration Manager is highly organized, detail-oriented, proactive, and adept at balancing multiple priorities in a fast-paced environment. The role requires excellent written and verbal communication skills and the ability to interact effectively with a wide range of stakeholders, including trustees, senior university leaders, faculty, external partners, and at times parents and students.

A strong emphasis is placed on process improvement, operational efficiency, and effective use of technology. This position will actively look for opportunities to streamline workflows, improve communication practices, and leverage tools and systems to enhance productivity and service delivery across the Operations leadership offices.

This position plays a critical role in enabling effective leadership, fostering a high-functioning administrative team, and ensuring the Operations Division operates with efficiency and professionalism.

• Provide high level administrative and strategic support to the Vice President, Associate Vice President, and 2-3 additional senior Operations leaders, including managing complex calendars, anticipating needs, and supporting meeting preparation and follow-up. Take the time to understand the full spectrum of leadership, governance, and standing meetings generated by the VP Operations office. Take a proactive role in ensuring meetings are scheduled within the appropriate cycles and timeframes. Conduct a weekly calendar review with each executive to identify conflicts, gaps, or upcoming pressure points.
• Oversee and lead a team of administrative assistants, fostering a collaborative, high-performing culture focused on accountability, service excellence, and continuous improvement.
• Draft, review, and manage high level correspondence and communications on behalf of Operations leadership, ensuring accuracy, timeliness, and alignment with institutional standards. Manage sensitive and highly confidential information with discretion, sound judgment, and professionalism while serving as a trusted partner to senior Operations leadership.
• Coordinate priorities and logistics across multiple projects, including action item tracking, leadership activities and events, staff onboarding, and continuous improvement of administrative processes.

What We're Looking For

Basic Requirements:
Knowledge and experience typically acquired by:

• Bachelor's Degree or equivalent combination of education and relevant experience.
• Minimum of 5-7 years of progressive administrative experience, supporting senior leadership or executives in a complex organization.
• Demonstrated experience handling highly confidential and sensitive information with discretion and sound judgment.
• Proven ability to manage complex calendars, meetings, and competing priorities in a fast-paced environment.
• Experience providing functional oversight, coordination, or mentoring of other administrative staff.
• Strong organizational skills and exceptional attention to detail, with the ability to balance multiple priorities simultaneously.
• Excellent written and verbal communication skills, with the ability to interact professionally with senior leaders, trustees, faculty, staff, students, parents, and external partners.
• Proficiency with standard office and collaboration technologies (e.g., Microsoft Office/365, calendaring systems, document management tools) and ability to adapt quickly to new systems.
• Demonstrated ability to identify opportunities for process improvement, efficiency, and effective use of technology.
• Highly proactive, self-directed, and able to anticipate needs and follow through independently.

Special Work Schedule Requirements:

• This job involves responsibilities that are performed in a hybrid working environment - with the expectation of being in the office 4 to at times 5 days a week. May require occasional travel to Boston or Grafton campuses.

Pay Range

Minimum $79,600.00, Midpoint $99,600.00, Maximum $119,500.00

Salary is based on related experience, expertise, and internal equity; generally, new hires can expect pay between the minimum and midpoint of the range.