Employment Type: Permanent
Contract Duration:
Reporting to the Director, CorporateAdministration and Procurement, this role is responsible for ensuring the efficient day-to-day operation, safety, and maintenance of IATA'sMontreal headquarters. This role leads office administration activities, managesservice delivery, and works closely with internal and external stakeholders tosupport a functional, secure, and well-maintained workplace.
What your day would be like- Oversee all office administration and premises-related activities in theMontreal office, ensuring facilities are well maintained and operations runsmoothly.
- Lead and manage the local administration team, covering reception,conference centre operations, office moves, technical engineering, and relatedservices.
- Develop and implement fit-for-purpose office capacity and maintenancestrategies that support a safe, secure, and healthy working environment.
- Build and maintain effective working relationships with the landlord,senior internal stakeholders, and third-party service providers to ensure cost-effectiveand high-quality service delivery.
- Liaise with local authorities and relevant internal functions (PPD,I&D, CAP HSS) to ensure compliance with safety and security requirements,and to support the prevention and management of major incidents.
- Collaborate proactively with IATA divisional representatives andexternal partners to address workplace and customer service feedback in atimely and constructive way.
We would love to hear from you if- At least 7 years' experience in office administration orfacilities-related roles within an international environment.
- A minimum of 5 years' experience in people management.
- Demonstrated experience in stakeholder management, customer service, andthird-party/vendor management.
- Strong analytical skills, with the ability to work with data and produceactionable insights to support decision-making.
- Intellectual curiosity, sound judgment, and comfort working inenvironments with a degree of ambiguity.
- Fluency in English and French.
Travel Required: N
