Position Overview

As a Business Analytics Senior Manager within PNC's Data Products organization, you will be based in either Pittsburgh, PA or Dallas, TX.

The Business Analytics Manager Senior will lead the establishment, maturity, and ongoing management of the Controls Organization within the Strategic Data Products team. This leadership role is accountable for defining and executing the Control Hub strategy, driving control governance, expanding enterprise control coverage, and advancing reporting and analytics capabilities that support operational effectiveness, risk management, and regulatory compliance.
The successful candidate will develop a scalable control operating model aligned with PNC's workforce strategy, enabling sustainable growth of Control Hub capabilities while reducing reliance on manual reporting, increasing automation, and enhancing business transparency through actionable data and insights.
This position requires a combination of strategic leadership, business analytics expertise, control framework experience, data management knowledge, and stakeholder engagement skills to influence business, risk, technology, and operations partners.
________________________________________
Key Responsibilities
Controls Organization Leadership
• Develop and lead the Strategic Data Products Controls Organization supporting Control Hub and related control management processes.
• Establish governance frameworks, operating procedures, and roles and responsibilities for control creation, onboarding, monitoring, remediation, and decommissioning.
• Create a sustainable workforce model aligned with PNC's workforce strategy and business objectives.
• Define organizational priorities, capacity planning, resource allocation, and performance metrics for the controls function.
• Build partnerships across Risk, Compliance, Technology, Operations, Audit, and business organizations.
Control Hub Strategy & Expansion
• Own the strategic roadmap for Control Hub enhancement, modernization, and adoption across business domains.
• Identify opportunities to expand Control Hub coverage, onboarding new controls, data sources, and business capabilities.
• Drive continuous improvement of detective controls, exception management processes, and control effectiveness.
• Partner with technology teams to prioritize and deliver Control Hub platform enhancements.
• Promote scalable, data-driven controls that improve risk detection and operational oversight.
Analytics, Reporting & Automation
• Lead the development and optimization of executive dashboards and operational reporting solutions.
• Direct Tableau strategy, governance, and reporting standards to ensure consistent, actionable insights.
• Establish KPI, KRI, and control effectiveness reporting frameworks.
• Identify and eliminate manual reporting processes through automation and self-service analytics capabilities.
• Develop reporting solutions that provide visibility into control performance, exception trends, remediation activities, and operational health.
Risk & Control Management
• Ensure alignment of Control Hub capabilities with enterprise risk management and control frameworks.
• Oversee control inventories, documentation standards, and evidence management processes.
• Support audit, regulatory, and compliance initiatives through strong control governance and reporting.
• Drive root cause analysis efforts and remediation strategies for recurring control exceptions.
• Monitor effectiveness metrics and implement continuous improvement initiatives.
Workforce Development & Leadership
• Build and develop a high-performing team of analysts, reporting specialists, and control management professionals.
• Establish career development pathways and workforce planning strategies.
• Foster a culture of ownership, accountability, innovation, and continuous improvement.
• Coach and mentor team members while promoting data literacy and analytical excellence.
________________________________________
Qualifications Required

• Bachelor's degree in Business, Analytics, Information Systems, Finance, Risk Management, Data Management, or related field.
• 7+ years of experience in business analytics, controls management, risk management, data governance, or operational excellence.
• 3+ years of leadership experience managing teams and strategic initiatives.
• Experience leading enterprise reporting, dashboarding, and analytics programs.
• Advanced Tableau experience, including dashboard design, governance, and performance optimization.
• Strong understanding of control frameworks, operational risk management, governance, and audit processes.
• Proven experience driving process automation and reducing manual operational activities.
• Exceptional communication, stakeholder management, and executive presentation skills.
Preferred
• Experience with financial services, banking, or regulated industries.
• Experience developing control management programs or platforms.
• Familiarity with enterprise data platforms, Oracle, Python, SQL, Dataiku, or cloud-based analytics solutions.
• Knowledge of Agile delivery methodologies.
• Understanding of workforce planning and organizational design principles.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Directs the strategic design, management, and implementation of an enterprise-wide business analytics programs to drive customer solutions, service innovation and profitability.
• Leads development and execution of complex analytical solutions to meet business requirements .
• Leading the research, development and adoption of new and emerging analytics technologies; identifying technology-based business opportunities.
• Implementing mechanisms for ensuring that information provided is accurate, meaningful, has integrity, manages risk and meets the needs of the senior leadership.
• Directing, motivating, developing and managing the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAgile Delivery, Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Financial Services, Market Research, Performance Metrics, Qualitative Research, Strategic Planning

CompetenciesAnalytical Thinking, Business Analytics, Business Case Justification, Effective Communications, Emerging Technologies, Organizational Savvy and Politics

Work ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.