The MissionYou will spend much of your time working with the Building Systems Engineering and Customer Success team to drive customer value. You will also work closely with Noda's product and engineering teams to aid in onboarding building systems data, improving data processing, and quality tooling, and iterating on Noda's cutting-edge AI-based technology.
Who You'll Partner WithYou'll work shoulder-to-shoulder with our Customer Success team and fellow Building Systems Engineers. Together, you'll mitigate churn, drive renewals, and act as the voice of the customer, feeding critical insights directly into our product roadmap.
Your Roadmap- Month 1: Integration. Master the Noda stack (Platform, Salesforce, Slack, etc.), dive into our library of building recommendations, and start shadowing client calls.
- Month 2: Engagement. Take the lead on account servicing, support new opportunities and mitigate churn alongside Commercial, and start demonstrating deep product proficiency.
- Month 6: Expertise. Become the go-to technical authority. You'll be driving solution enhancements, collaborating with the Product team, and mastering both the engineering and financial dimensions of building performance.
What You Bring- Experience: 5+ years in energy consulting or a related field.
- Technical Fluency: Deep knowledge of HVAC/Controls systems (chillers, boilers, BMS, etc.) and the ability to quantify energy savings
- Energy Savings Mastery: You possess the quantitative skills to model efficiency initiatives, converting system optimizations into verified fiscal impact
- Communication: You translate "tech-speak" into clear, compelling business value for both operating and executive customer personas
- Relational Skills: You know how to build trust, manage relationships, and advocate for customer success
- Drive: A passion for SaaS, a bias for action, a curiosity for AI and innovation, and strong leadership instincts
- Education: BS/MS in Mechanical Engineering (or similar)
- Bonus: Prior experience in SaaS customer success, familiarity with SkySpark, proficiency with agentic AI tooling
Why we think you'll love it here- Huge responsibility and fascinating challenges - you'll be joining us early on in our journey, with plenty of autonomy and room to develop your role.
- Joining a fast-growing team of brilliant people building solutions at the forefront of smart building technology!
We offer a great work environment, a clear development path, and many tangible benefits, here just a handful:- Healthcare cover, including vision, dental
- Critical Illness Cover & Life Insurance Policy
- Accidental Death, Dismemberment and Specific Loss
- Long Term Disability Cover
- Pension - Registered Retirement Savings Plan/401k
- Enhanced paternity, maternity and adoption leave
- Competitive salary and equity participation.
- Highly flexible and autonomous working
- Paid personal development days
- Annual paid volunteer day to help out a charity of your choice
Department Customer Success Locations Washington DC, Canada Remote status Fully Remote
