The Role:The Brokerage Operations Manager will own day-to-day operations for Savvy's broker-dealer, ensuring seamless trade execution, reconciliation, and regulatory compliance. This role sits at the center of all trading workflows from pre-trade setup through post-trade settlement, and is responsible for maintaining operational excellence as Savvy scales trade volume. You'll work closely with Investment Operations, Compliance, and Fidelity's clearing team to ensure best execution, resolve exceptions, and build scalable processes. This role requires strong attention to detail, process orientation, comfort leveraging AI tools to improve efficiency and accuracy, and the ability to manage multiple workflows simultaneously in a fast-paced startup environment.
Responsibilities:Brokerage Operations For Savvy's RIA, these functions are currently owned and executed by Schwab/Fidelity and sit outside the SWIM investment operations team's scope. As we launch our broker-dealer, this role owns them end-to-end with more to build:
- Own end-to-end brokerage lifecycle support and exception handling
- Monitor post-trade exceptions and settlement issues
- Execute trade error corrections and reconciliation
- Monitor block allocation and reconciliation (BTAM)
- Manage corporate action communications
- Own best execution review and documentation
- Monitor cash, margin, and position breaks, working with Fidelity's margin specialist
- Monitor TRACE reporting for fixed income
Account & Cashiering Operations- Approve domestic money movement
- Approve international wires
- Monitor and process AML alerts
- Process RCD deposits
- Review new account opening exceptions
- Monitor account restrictions
Compliance Operations- Prepare FOCUS reports
- Track escheatment
- Support FINRA and audit requests
- Prepare client complaint and resolution reports
Must Have:- 3-5 years of total experience across investment banking, consulting, or fintech startups
- High attention to detail and comfort operating with real ambiguity - this function is being built from scratch
- Strong process orientation: able to build SOPs and controls where none exist today
- Comfortable partnering across Investment Operations, Compliance/Legal, and Product/Engineering
- Comfort using AI/automation tools to reduce manual reconciliation and exception-detection work
- Experience at a high-growth fintech or startup, or building an operations function from the ground up
Nice to have:- Prior experience at an introducing broker-dealer or clearing firm (e.g., Fidelity NFS, Pershing, Apex)
- Familiarity with cashiering operations: money movement approvals, wire approvals, AML alert monitoring
- Working knowledge of the trade lifecycle (execution through settlement) and exception handling (breaks, fails, corrections)
- Understanding of FINRA/SEC compliance reporting requirements (e.g., FOCUS reports, escheatment, audit/exam support)
- SIE, Series 4, 53
Benefits:- Competitive salary and equity package
- Unlimited PTO + paid company holidays
- Access to holistic medical, dental, and vision plans
- Company 401(k), Commuter, and HSA/FSA plans
- NYC office in the heart of Manhattan
- Lunch and snacks provided in the office
- Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care
- Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP)
