DR Horton

Branch Operations Manager

DR Horton$75K — $95K *
Real Estate & Construction
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in relevant field or 6-8 years related experience/training
  • Originator's license as required by state
  • Experience in mortgage operations and compliance
  • Strong skills in training and staff development
  • Ability to build relationships with clients and realtors
  • Excellent customer service and communication skills
  • Proficient in pipeline management and reporting tools

Responsibilities

  • Assist Branch Manager in training staff and assessing their development needs
  • Develop professional relationships with builders, sales agents, and realtors
  • Manage loan pipeline daily, ensuring timely progress and communication
  • Lead meetings with loan processing staff and coordinate training sessions
  • Maintain high customer service standards to achieve branch goals
  • Ensure compliance with company policies and conduct audits on processes
  • Handle payroll and personnel management as needed

Benefits

  • Medical, Dental and Vision coverage
  • 401(K) retirement plan
  • Employee Stock Purchase Plan
  • Flexible Spending Accounts
  • Life and Disability Insurance
  • Generous time off policies including vacation and sick leave
  • Various voluntary and company-provided benefits
Full Job Description
D.R. Horton, Inc. is currently looking for a Branch Operations Manager - Producing for their Financial Services Branch Department. The right candidate will assist the branch to achieve capture rate goals on captive business. Maintain Customer Service rating of 90% or greater. Originate non-captive business greater than or equal to 20% of total branch production. Maintain acceptable DHI Mortgage Company Compliance Score to avoid Post Closing issues to ensure that loans are saleable and insurable. Assist Branch Manager with achieving fixed costs goal for branch.

Essential Duties and Responsibilities

  • Training & Staff Development
    • Branch Manager is ultimately responsible for training of staff, but Branch Operations Manager should assist with this responsibility
    • New employees must attend New Employee Orientation
    • Assist Branch Manager with continually assessing training/follow-up needs of staff and coordinate training accordingly
    • Assist Branch Manager with ensuring proper systems are in place and all employees within the branch are executing properly
    • Support AUS programs and other DHI Mortgage Company initiatives
  • Marketing
    • Evaluate the processing staff and assist them with setting goals. Review their progress quarterly
    • Assist Branch Manager to develop professional business relationships with affiliated builder Division President, Sales Manager, Closing Coordinator and sales agents
    • Call on sales agents in subdivisions regularly
    • Help to coordinate social functions with the sales agents at least quarterly
    • Develop a professional business relationship with Realtors who sell homes for your affiliated builder
    • Assist Branch Manager to develop an annual branch marketing plan covering captive and non-captive business and evaluate progress with Loan Officers quarterly
    • Help to evaluate progress of marketing efforts with Loan Officers in weekly production meetings. Support Loan Officers in non-captive production.
  • Pipeline Management: The Loan Operating System (LOS) makes available to Branch Operations Managers several reports that are extremely helpful in pipeline management. Branch Operations Managers are responsible for daily management of the pipeline (loan application to Investor) via use of these reports and direct communication with the staff.
    • Monitor "Projected to Close" report daily and ensure proper progress is made and closing documents are issued in a timely manner
    • Review the following report daily and manage staff accordingly: Timeline Exception Report to ensure timely loan approvals
    • The following should be done weekly: Review Loan Approval Conditions Report and follow up on any outstanding conditions. Review Post Closing Reports and follow up accordingly.
    • Lead Loan Processor meeting
    • Attend Loan Officer meeting and Builder meetings as directed by Branch Manager
    • Be available to staff for questions and assistance on files. Work with Underwriting Department, Product Development, Closing and other departments to coordinate solutions on files. Direct staff to communicate loan issues quickly to all concerned parties, including borrowers, builder staff, sales agents and Realtors as authorized by borrowers.
    • Develop relationships with staff. Lead by examples; foster a team atmosphere and attitude. Motivate the staff to manage individual pipelines proactively, no reactively.
    • Review all rejected files for alternatives, prior to sending denial and/or transfer. Make sure rejected files receive a second underwriting review. Audit the files for compliance review.
    • Assist Branch Manager with the Builder Sales and Closing Reports
    • Originate employee loans
  • Customer Service
    • Maintaining great customer service is essential in order to achieve the desired capture rate goal and to develop non-captive business. The Branch Operations Manager must motivate the entire staff to treat each customer (including the homebuyer, builder, on-site sales agent, and realtor) as a TOP PRIORITY. This must be your branch's defining characteristic.
  • Compliance
    • Read the DHI Mortgage Company Compliance Manual, DHI Mortgage Company Policy and Procedures Manual and the DR Horton Employee Handbook and all updates in a timely manner.
    • Attend scheduled Compliance training
    • Respond to all Compliance Audits within the required timeframe and use audits in staff training
    • Communicate the benefits of Compliance to the staff and embrace its importance
    • Help monitor and train on Quality Control issues. Maintain overall focus on QC.
  • Miscellaneous
    • Process payroll on an as needed basis for the Branch Manager, along with monitoring staff vacation and sick time.
    • Attend Manager meetings prepared to participate and communicate all pertinent information back to the staff.
    • Develop effective working relationships with fellow managers throughout the company.
    • Exhibit the Company Mission Statement and Core Values
    • Other duties/responsibilities as assigned by Branch Manager.


Supervisory Responsibilities

Directly supervises two or more employees in the Branch. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Education and/or Experience

  • Bachelor's degree (B. A.) from four-year college or university; or six to eight years related experience and/or training; or equivalent combination of education and experience.
  • Originator's license as required by state.


Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

  • Medical, Dental and Vision
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life & Disability Insurance
  • Vacation, Sick, Personal Time and Company Holidays
  • Multiple Voluntary and Company provided Benefits


About DR Horton

D.R. Horton, Inc. is the homebuilding companies in the United States. The Company constructs and sells homes through its operating divisions in 27 states and 78 metropolitan markets of the United States, primarily under the name of D.R. Horton, America’s Builder. During the fiscal year ended September 30, 2013 (fiscal 2013), the Company closed 24,155 homes. Through its financial services operations, the Company provides mortgages financing and title agency services to homebuyers in many of its homebuilding markets. DHI Mortgage, its 100% owned subsidiary, provides mortgage financing services primarily to the Company’s homebuilding customers and generally sells the mortgages it originates and the related servicing rights to third-party purchasers. In May 2014, the Company acquired homebuilding operations of Crown Communities.

DR Horton Careers

Join the dynamic team at DR Horton, America's largest home construction company, and contribute to our mission of delivering the dream of homeownership. As a leader in the industry, DR Horton offers unparalleled job opportunities that promise growth, innovation, and leadership development. Work You’ll Do At DR Horton, you will be part of a culture that values diversity, professional growth, and collaborative success. Our team is committed to excellence and pushing the boundaries of what is possible in home construction. Whether you are looking to start your career through our robust internship programs or seeking to advance as a seasoned professional, DR Horton provides the platform to elevate your career to new heights. Transform Your Career Embrace the opportunity to lead projects that redefine communities and improve lives across the nation. DR Horton is at the forefront of the construction industry, integrating sustainable practices and innovative designs in every project. With a focus on continuous improvement and employee empowerment, DR Horton is a place where your skills will be honed, and your contributions recognized. Join Our Team DR Horton is looking for passionate, curious, and solution-driven team players. Explore job opportunities in various fields, from engineering to sales, where your expertise will help shape the future of housing in America. Innovative Work Environment Engage in work that matters with a team that combines deep industry expertise with a passion for quality and innovation. At DR Horton, you will collaborate with talented professionals who are dedicated to setting new standards in the housing industry. Benefits and Growth DR Horton is committed to the well-being and development of its employees. Enjoy competitive benefits, including health, vision, and dental insurance, retirement plans, and generous paid time off. We believe in nurturing our team’s potential by providing leadership and diversity training that fosters a diverse and inclusive workplace. Networking and Professional Development Advance your career with DR Horton’s commitment to professional development and networking. Gain access to industry-leading training, certification programs, and professional development workshops that will equip you with the tools needed for success. Explore Discover the various career paths available at DR Horton and find the position that best matches your skills and interests. From on-site construction roles to corporate positions, the opportunities at DR Horton are as diverse as the communities we build. Stay Connected Join the DR Horton team and stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Search DR Horton Jobs Search open positions that match your skills and interest. We look for individuals who are driven, creative, and ready to contribute to our team’s success. Keep Up to Date Stay informed with the latest news, job alerts, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at DR Horton. Join us at DR Horton, where your career aspirations can be realized and where you can be part of crafting the American dream.
Learn more about DR Horton
Size
11,788 employees
Market Cap
$766.4 million
Industry
Net Income
$66 million
Founded
1978
5 Year Trend
+67.8%
Revenue
$991.6 million
NASDAQ

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