Qualifications

• 3+ years of managerial experience in branch operations.
• Strong understanding of commercial banking and customer service.
• Proficient in banking products including treasury services and online banking.
• Excellent verbal and written communication skills.
• Ability to manage, coach, and develop team members effectively.
• Demonstrated skills in customer issue resolution and relationship building.
• Strong organizational skills with the ability to prioritize and delegate tasks.

Responsibilities

• Lead and oversee all aspects of branch performance and team development.
• Ensure high-quality service delivery in a commercial-oriented environment.
• Collaborate with Business Banker to enhance relationships and identify new opportunities.
• Work with Middle office to meet the needs of Business Banking clients.
• Coach personnel to achieve sales and service objectives.
• Monitor sales interactions to maintain strong customer engagement.
• Handle staffing processes and address performance-related issues.
• Promote a positive and high-performance branch culture.
• Utilize market intelligence to inform strategic planning and sales initiatives.

Benefits

• Opportunities for professional development and training.
• Inclusive and engaging workplace culture.
• Supportive team environment with a focus on individual growth.
• Access to advanced banking tools and technologies.
• Reward and recognition programs for high performance.