Cummins

Branch Manager San Leandro, CA

Cummins$108K — $130K *
Energy & Utilities
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Engineering, or a related field.
  • Six Sigma Green Belt or Sponsor certification is mandatory.
  • Over 5 years of operational management experience leading multi-segment service operations (preferably in Power Generation, On Highway, and Industrial).
  • Proven experience in managing large service teams including technicians and supervisors.
  • Track record of achieving results in productivity, financial performance, and customer satisfaction.

Responsibilities

  • Drive business performance by managing revenue, profitability, and cost control across branches.
  • Lead and align Branch Managers to meet safety, customer service, and financial goals.
  • Translate strategy into operational plans that promote sustainable growth.
  • Optimize operations using data metrics and timely action.
  • Enhance customer satisfaction by managing NPS and resolving issues promptly.
  • Improve service quality by streamlining repair processes and coordination.
  • Develop high-performing teams through coaching and performance management.
  • Promote a culture of safety and compliance across all locations.

Benefits

  • Health, dental, and vision insurance coverage.
  • 401(k) retirement plan with company match.
  • Ongoing professional development and training opportunities.
  • Paid time off and flexible scheduling options.
  • Employee assistance programs for well-being.
Full Job Description
Job Description

We are looking for a talented Branch Manager to join our team in Service in San Leandro, CA.

In this role, you will make an impact in the following ways:
  • Drive end-to-end business performance by owning revenue, profitability, cost control, and asset utilization across multiple branches, ensuring delivery against the Annual Operating Plan.
  • Lead and align Branch Managers to execute clear priorities across safety, customer service, and financial outcomes, strengthening consistency and accountability across locations.
  • Translate strategy into execution by developing and managing marketing, sales, and operating plans that drive sustainable growth within the region or business segment.
  • Use data to optimize operations by monitoring balanced scorecards, P&L performance, productivity, and cycle time metrics, and taking timely action to improve results.
  • Strengthen customer relationships and satisfaction by actively managing Net Promoter Score (NPS) and customer feedback programs, resolving issues quickly, and expanding partnerships and alliances.
  • Improve service quality and operational efficiency by addressing warranty trends, reducing repair cycle times, and ensuring seamless coordination across service, parts, and sales functions.
  • Build high-performing teams and leaders by coaching Branch Managers, reinforcing performance expectations, and advancing employee development through structured work plans and IDPs.
  • Champion a culture of safety, compliance, and responsibility by ensuring adherence to health, safety, and environmental standards while fostering community and corporate responsibility across all branches.


Responsibilities

To be successful in this role you will need the following:
  • Apply strong financial acumen and business insight to interpret performance metrics, identify risks and opportunities, and make informed decisions that improve profitability and operational outcomes.
  • Build and lead high-performing, diverse teams by fostering trust, clarity of purpose, and collaboration, ensuring teams leverage varied perspectives to achieve shared goals.
  • Drive results with discipline and accountability by setting clear expectations, maintaining focus under pressure, and consistently delivering against operational and financial targets.
  • Communicate effectively across stakeholders by tailoring messaging to different audiences (Branch Managers, customers, leadership) to ensure alignment, clarity, and timely decision-making.
  • Maintain a strong customer focus by building lasting relationships, anticipating needs, and delivering responsive, customer-centric solutions that enhance satisfaction and loyalty.
  • Develop talent and drive engagement by coaching leaders, supporting career growth, and creating an environment where employees feel motivated, valued, and accountable for performance.
  • Demonstrate self-awareness and manage conflict constructively by leveraging feedback, addressing challenges directly, and resolving issues in a way that strengthens relationships and team effectiveness.
  • Champion safety, service excellence, and inclusion by influencing a strong health, safety, and environmental culture, optimizing service capability and coverage, and valuing diverse perspectives to improve outcomes.


Qualifications

Education, Licenses, Certifications:
  • College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
  • Six Sigma Green Belt certification or Sponsor certification required.

Experience:
  • Significant relevant experience required, including managerial and budgetary experience.

Additional Skills/Experience:
  • Minimum 5+ years of operational management experience leading multi-segment service operations (Power Generation, On Highway, and Industrial (Marine and/or Rail strongly preferred)
  • Demonstrated experience leading large service operations teams, including technicians, supervisors, and support staff
  • Proven ability to manage complex, multi-segment service environments with competing customer and operational priorities
  • Strong track record of delivering results across key operational metrics (productivity, work in progress, financial performance, and customer satisfaction)
  • Experience partnering cross-functionally with Service, Parts, and Sales to drive business performance


About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ

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