Cummins

Service Manager

Cummins • $109K — $157K *
Ottawa, ON K1G 3J6In-Person
Energy & Utilities
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • College or university degree in a relevant field or equivalent experience.
  • Significant technical experience with supervisory responsibilities required.
  • Strong communication and leadership skills essential.
  • Solid understanding of Power Generation service operations necessary.
  • Previous operational leadership experience in a related field such as Service Manager or Site Leader preferred.
  • Bilingual in French and English is beneficial.
  • Ability to manage priorities across multiple locations.

Responsibilities

  • Oversee service staff and supervisors for daily operational management.
  • Provide constructive feedback to enhance team performance and development.
  • Lead continuous improvement initiatives to align with customer needs.
  • Monitor service performance metrics to identify and address issues proactively.
  • Maintain high levels of customer satisfaction through quality oversight.
  • Build and maintain strong relationships with key customers.
  • Ensure compliance with safety and operational standards across sites.

Benefits

  • Health, dental, and vision insurance starting on day one.
  • Pension plan included with employment.
  • Variable compensation of 12% available.
  • Support for professional development opportunities.
  • Access to a range of personal benefits.
Full Job Description
Job Description

We are looking for a talented Service Manager to join our team specializing in Service for our Ottawa , Ont., branch.

Job Summary:

Manages service operations, workshop or field, that provide retail or distributor product or application services. Manages department personnel along with the departmental budget.

In this role, you will make an impact in the following ways:
  • Service operations leadership - Overseeing all service staff and supervisors to ensure smooth, efficient daily operations and rapid resolution of complex issues.
  • Performance coaching - Providing timely, constructive feedback that strengthens individual performance and accelerates employee growth.
  • Employee development - Creating meaningful development opportunities that build capability, confidence, and long-term career progression.
  • Continuous improvement - Leading process reviews and implementing improvements that align with evolving customer expectations and organizational goals.
  • KPI management - Monitoring service performance metrics, identifying gaps, and taking decisive action to address issues and capitalize on opportunities.
  • Quality and workload oversight - Ensuring work output consistently meets company standards while maintaining high levels of customer satisfaction.
  • Trend analysis - Spotting operational trends early and initiating changes that protect service levels and support business objectives.
  • Customer relationship building - Maintaining positive, professional relationships with key customers and ensuring service operations meet or exceed their expectations.


Responsibilities

To be successful in this role you will need the following:
  • Financial acumen - Using financial indicators to guide decisions, protect margins, and ensure service operations support business goals.
  • Action orientation - Moving quickly on new opportunities and challenges to maintain momentum and deliver timely results.
  • Effective communication - Tailoring messages to different audiences to ensure clarity, alignment, and strong cross-functional collaboration.
  • Customer focus - Building strong relationships and ensuring service delivery consistently meets or exceeds customer expectations.
  • Talent development - Coaching employees, creating growth pathways, and strengthening the team's long-term capability.
  • Accountability - Setting clear expectations, following through on commitments, and ensuring others deliver reliably.
  • Process optimization - Streamlining workflows and driving continuous improvement to enhance efficiency and service quality.
  • Service capability & documentation - Applying service capability metrics and maintaining accurate documentation to support consistent, high-quality service delivery.
    Education, Licenses, Certifications:
    College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
    This position may require licensing for compliance with export controls or sanctions regulations.
    Experience:
    Significant level of relevant technical experience, including supervisory experience, required.


Qualifications

Core Responsibilities / Activities Unique to the Role
  • This is a 100% on-site role
  • Provide site-level leadership for service operations across two physical buildings, with primary daily presence at the main location while ensuring both sites are properly supported, maintained, and aligned with operational expectations.
  • Lead the in-shop and field service Power Generation team, including daily workload prioritization, issue escalation, team performance follow-up, and coordination with internal functions to resolve customer or operational concerns.
  • Act as the primary site leader for safety, customer satisfaction, employee engagement, continuous improvement, and compliance with company policies, quality standards, and health, safety, and environmental requirements.

Skill, Education, or Experience Requirements
  • Demonstrated experience leading service, operations, or field support teams in a customer-facing environment.
  • Strong leadership, communication, and problem-solving skills, with the ability to prioritize work, manage escalations, and influence cross-functional teams.
  • Solid understanding of Power Generation service operations, including in-shop and field service activities, customer support processes, safety practices, and performance metrics.
  • Ability to manage multiple priorities across more than one physical location while maintaining focus on safety, quality, customer satisfaction, and employee development.
  • Bilingual French/English communication skills are preferred.
  • Previous experience as a Service Manager, Site Leader, Branch Manager, or similar operational leadership role supporting Power Generation, field service, or industrial service operations.


This role requires the successful candidate to be able to obtain and hold a Reliability Status Clearance and a Canadian Controlled Goods Program (CGP) license.
  • To obtain this license, you must be legally authorized to work in Canada.


Ontario Pay Transparency Act
• The annual salary for this position is $109 000 - $157000
• This role includes benefits (Health, Dental, Vision, pension plan) starting on your first day. It does include: a Variable compensation of 12%
• This posting is for 1 vacancy
• Cummins does not require Canadian experience, supporting equitable opportunities for all applicants, including newcomers.
• We use artificial intelligence or automated systems in parts of our screening process, in accordance with Ontario regulations

COMPENSATION AND BENEFITS

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, and a full complement of personal and professional benefits.

About Cummins

Cummins Power Generation is a world leader in the design and manufacture of power generation equipment, including PowerCommand standby and prime power systems. They also provide single-source warranty, planned maintenance, and round-the-clock emergency service 24 hours a day, seven days a week including back-up power rental through their network of distributors. Part of the world-wide power systems business which has annual sales of more than $1.2 billion, Cummins Power Generation's strength comes from being a division of Cummins Inc. Cummins Power Generation has unique expertise in that all aspects of generator set design, manufacture and service have been brought together in one company. All the major components - the engine, alternator and control systems - are manufactured by divisions of Cummins. This integral approach means each element of a generating set is matched to work in harmony from the start. Providing what the customer wants is at the core of Cummins' manufacturing philosophy. For generating set customers this means a choice of mobile, stationary, open or sound attenuated versions is available for all models.

Cummins Careers

Join the dynamic world of Cummins, a global leader in power solutions, where innovation and leadership drive our mission to power a more prosperous world. At Cummins, we offer unparalleled job opportunities in engineering, technology, and business management, making it an ideal place for professionals seeking meaningful and impactful careers. Work You’ll Do At Cummins, you’ll be part of a team that values diversity and is committed to creating inclusive growth opportunities for all employees. Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in your potential and encourage every team member to reach their personal and professional goals. Join our industry-leading team to help develop groundbreaking solutions and technologies that impact markets and communities across the globe. Your work at Cummins will not only contribute to global innovation but also ensure sustainable practices that benefit future generations. Professional Growth and Development Cummins is dedicated to the professional growth of its employees. We offer a variety of leadership and diversity training programs designed to enhance your skills and advance your career. From hands-on internships for emerging talents to leadership programs for seasoned professionals, Cummins provides resources and global opportunities to learn, thrive, and lead in your respective field. Innovative Work Environment Our commitment to innovation is at the core of what we do. At Cummins, you will collaborate with skilled colleagues who are eager to share knowledge and ideas. We foster an environment where creative thinking and proactive leadership are encouraged, driving us forward in the areas of clean energy and environmental sustainability. Benefits and Culture Cummins employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Among these are comprehensive health care options, competitive retirement plans, and flexible work arrangements. Our supportive culture champions community involvement and a work-life balance that accommodates the diverse needs of our team members. Join Our Team Explore the numerous job opportunities at Cummins where your skills and interests can be matched with the right position, helping you to excel. We are continuously hiring and looking for ambitious, curious, and innovative individuals ready to make a significant impact. Stay Connected Keep up to date with the latest at Cummins by following our careers blog. Gain insights from insiders, learn about our employment practices, and discover how our team is leading the charge in global power solutions. Job Alert Emails Customize your experience by subscribing to Cummins job alerts. Receive updates on new postings, company news, and insider tips directly tailored to your career interests. See what exciting and rewarding opportunities await at Cummins. At Cummins, your career is just beginning. Join us, and power your potential on a global stage.
Learn more about Cummins
Size
59,900 employees
Market Cap
$34.3 billion
Industry
Manufacturing & Automotive
Net Income
$1.7 billion
Founded
1919
5 Year Trend
+6.5%
Revenue
$19.8 billion
NASDAQ
CMI
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Cummins

More Energy & Utilities Jobs

Find similar Service Manager jobs:

NationwideOttawa, ON