Bank of Hope

Branch Manager

Bank of Hope • $100K — $135K *
La Habra, CA 90631In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in accounting, business administration, or related field, or equivalent experience.
  • Minimum 7 years of banking experience and 5 years in a management role.
  • Fluent in written and verbal English; Korean preferred.
  • Strong leadership, organizational, and problem-solving skills.
  • Proven track record in achieving sales goals and developing business strategies.
  • Comprehensive knowledge of banking policies and operational procedures.
  • Proficiency with banking systems and standard office software.

Responsibilities

  • Develop and implement sales strategies for branch growth.
  • Collaborate with team to identify customer needs for tailored solutions.
  • Build community relationships to promote bank offerings.
  • Conduct outreach activities to enhance branch visibility.
  • Lead, mentor, and coach branch staff to achieve goals.
  • Communicate branch objectives in regular team meetings.
  • Ensure exceptional customer service and resolve escalated issues.
  • Oversee daily branch operations and ensure policy compliance.
  • Conduct audits to improve processes and maintain regulatory standards.

Benefits

  • Comprehensive training and development opportunities.
  • Supportive community-oriented work environment.
  • Opportunities for career advancement within the bank.
  • Collaborative team culture focusing on customer satisfaction.
Full Job Description
Sales & Business Development:

  • Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
  • Collaborate with team members to identify customer needs and recommend tailored financial solutions.
  • Build relationships with customers and the local community to promote the bank's products and services.
  • Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.


Team Leadership & Development:

  • Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
  • Conduct regular team meetings to communicate branch objectives and align staff efforts.
  • Provide ongoing training and development opportunities to enhance employee skills and knowledge.
  • Maintain staffing needs, including recruiting, scheduling, and performance management.
  • Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
  • Onboarding of all new employees along with the Operations Manager.


Customer Experience:

  • Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
  • Promote a customer-focused culture by fostering strong relationships and addressing customer feedback.
  • Educate customers on bank products, services, and digital tools to enhance their banking experience.


Operational Oversight:

  • Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
  • Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
  • Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.


Compliance & Risk Management:

  • Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
  • Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
  • Maintain accurate records and documentation to support compliance and regulatory reporting requirements.


Job Qualifications/Requirements

Education/Credentials

  • Bachelor's degree in accounting, business administration, or related field or equivalent experience.


Prior Experience

  • Required: Minimum seven years of experience in banking and five years of experience in a management position.


Skills

  • English: Written and Verbal: Fluent
  • Required: Strong leadership, organizational, and problem-solving skills.
  • Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
  • Required: Proven ability to achieve sales goals and develop effective business strategies.
  • Required: Comprehensive knowledge of banking policies, regulations, and operational procedures.
  • Required: Proficiency with banking systems, digital platforms, and standard office software applications.
  • Additional Languages: Korean preferred


The salary range for this full-time position is $100,000.00 - $135,000.00 + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

About Bank of Hope

Bank of Hope is a commercial bank headquartered in Los Angeles, California. It was founded in 1976 as BBCN Bank and changed its name to Bank of Hope in 2017. The bank provides a wide range of financial products and services to individuals, small businesses, and commercial clients, including deposit accounts, loans, credit cards, and wealth management services. Bank of Hope operates more than 50 branches in California, Washington, Texas, Illinois, New York, New Jersey, Virginia, Georgia, and Alabama. The bank is committed to serving the needs of the Korean-American community and other diverse communities, and has been recognized for its efforts to promote diversity and inclusion in the workplace.
Learn more about Bank of Hope
Size
1,300 employees
Industry
Finance & Insurance
* Ladders Estimates

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