Work Location:Edmonton, Alberta, Canada
Hours:35
Line of Business:TD Insurance
Pay Details:$66,800 - $94,300 CAD
Job Description:Preferred candidate Identified Job Description:
Reporting to a Team Leader, Claims Services; the Bodily Injury Analyst is responsible for the handling of bodily injury tort claims. This includes full investigation of liability and quantum as well as negotiation and resolution of claims effectively and in a timely manner. The Bodily Injury Claims Analyst is available to travel and attend mediations, pre-trials and trials as required, and is required to deal with and direct plaintiff and defence counsel on a regular basis. The Analyst is responsible also for departmental assistance as required and regular assistance in coaching, mentoring, and training of more junior Analysts on the team. The Analyst will be required to support other lines of business based on need, including First Response Center (FRC), Catastrophic Events (CAT), Auto and Residential Claims.
- Investigates complex claims regarding liability, injuries and other accident related damages promptly and thoroughly by pursuing investigation to logical conclusion.
- Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices; complies with all established protocols regarding identification and notification of Major Claims; complies with all established protocols respecting claims settlement authority.
- Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
- Establishes and maintains proactive and sound litigated claims file handling by adhering to established guidelines.
- Manage both potential indemnity and expense to ensure sound cost management principles and practices.
- Exercise sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.
- Makes prompt contact (in person where practical) with all unrepresented claimants to established and maintain a relationship of trust and cooperation in order to resolve claims of high complexity in a timely manner through a fair and proactive process.
- Manages expectations of claimants throughout the claims process by maintaining regular follow up contact and delivering on commitments made to resolve claims in a timely manner and fair process.
- Communicates with clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.
- Build trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication.
- Proactive management and collaboration with Defence Counsel in partnership around all established claims handling and best practices.
- Complete all required reports and all notepad entries in a timely manner.
- Generally works inside the office environment; are expected to attend out of the office settlement meetings, mediations and trials. In persons visits are also expected.
- Occasional or frequent overnight travel, daily travel to other locations. Some travel required outside of business hours.
- May be required to work irregular hours to schedule activities around availability of key contacts or events
- Driving and travel as required.
- Assist management as required.
- Provide coaching, mentoring and training more junior analysts.
- Demonstrate strong leadership and positive role modelling towards their peers
Job Requirements:
- You have a minimum of 5 years BI & tort experience.
- You have knowledge / experience with the current Rules of Civil Procedure.
- You have a full understanding of the insurance industry and the related legal environment.
- You are able to prioritize and complete all claims handling related activities around the availability and accessibility of clients, third party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required. You have superior interpersonal and communication skills.
- You have a strong client service orientation.
- You possess excellent organization and time management skills.
- You have effective analytical skills and you are detail oriented.
- You have strong negotiation skills.
- You have the ability to adapt effectively to a changing environment.
- You are able to function effectively in a fast-paced, multi-faceted environment.
- You are able to work independently and with minimum supervision.
- You have demonstrated an ability to coach your peers and have demonstrated strong leadership.
- CIP courses and post secondary education are assets.
Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & OnboardingWe will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
Interview Process We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):Sans Objet
