THE ROLE IN A NUTSHELLBase Salary: CAD $74,269.00 - 109,341.00
LOCATION
Toronto or Windsor or Montreal
THE ROLE IN A NUTSHELL
As a Specialist on the Enterprise Business Partner and Problem Resolution team, you will be a key contributor to driving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield's corporate strategy and vision.
This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent.
- Lead and coordinate cross functional problem-solving efforts to address operational challenges
- Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies
- Develop and implement corrective actions, ensuring quality and sustainability of solutions
- Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans
- Act as a SME across a variety of operational scenarios, offering analytical and strategic support
- Define and monitor KPIs to assess operational health and performance
- Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting
- Represent the business partnership team, promoting its value and impact across the organization
- Contribute to portfolio reviews and dashboard development to support transparency and decision making
- Champion continuous improvement by proactively identifying friction points and operational risks
- Ensure alignment across teams through streamlined communication and shared understanding of goals
- Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans
WHO WE'RE LOOKING FORWe are looking for a highly analytical and collaborative professional who can navigate complexity, drive results, and build strong relationships across the organization. You should be comfortable working in a fast-paced environment, managing multiple priorities, and translating operational challenges into actionable solutions.
- Post secondary education in Business Administration, mathematics or related field
- Minimum of 5 years' experience in analytical roles, project coordination, or operational support
- Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping
- Strong analytical skills with experience in data interpretation, visualization, performance measurement
- Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment
- Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams
- Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences
- Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change
- Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint
- Bilingualism (French/English)
NICE TO HAVE
- Experience in group benefits, insurance or health related industries.
- Professional certifications such as ASA, CPA, PMP, PgMP
