Bilingual Pharmacy Trainer - Business Analyst II

LifeWorks, Inc. • $57K — $105K *
Montreal, QC H1A 0A1In-Person
Healthcare
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Fully bilingual in English and French, written and oral skills
  • Strong coaching, facilitation, and teaching skills
  • Proven expertise in Kroll pharmacy applications
  • Experience in a pharmacy environment
  • Excellent problem-solving and analytical abilities
  • Demonstrated organization and time-management skills
  • Valid driver’s license and access to a vehicle for travel

Responsibilities

  • Design and develop relevant training materials and learning solutions
  • Identify opportunities in training curriculum based on business changes
  • Deliver training across various formats including onsite and virtual
  • Consult on complex implementation projects with stakeholders
  • Travel across Canada for onsite training and project support
  • Maintain organized documentation and track training opportunities
  • Escalate issues quickly through appropriate channels

Benefits

  • Comprehensive total rewards package including competitive salary and bonus structures
  • Minimum 3 weeks of vacation and flexible benefits plan
  • Flexibility to work in-office or remotely based on role requirements
  • Company-matched pension and share purchase programs
  • Opportunities for community involvement and personal growth
  • Career development and learning opportunities available
Full Job Description
Description

Here's the impact you'll make and what we'll accomplish together

As a Business Analyst and expert in your field, you will use your subject matter and technical expertise to design and develop training and implementation programs, resources, and strategies to optimize training and implementation outcomes for our clients and teams. You will consult on complex implementation projects, lending your expertise and knowledge to project teams to ensure positive customer experiences and optimal project results based on the individual business needs of the customer. You will use your knowledge and experience of conversions and data migrations to assist with the data review process for new pharmacies transitioning to Kroll from other pharmacy management software solutions. You will apply problem-solving techniques to help the team overcome and adjust for unexpected changes. You will work with minimal supervision and guidance, and use your strong analytical and communication skills and attention to detail to ensure our pharmacy customers receive consistently excellent training experiences and are comfortable with the products and services they receive, thereby contributing to positive health outcomes for patients across the country.

Here's how

  • Manage, design and develop training materials and learning solutions to ensure documentation and programs are current and relevant given market changes and evolution
  • Proactively identify opportunities in training curriculum given business developments and evolutions
  • Deliver training events and learning solutions using all mediums including onsite, e-learning, virtual facilitation, and blended models
  • Use in-depth knowledge on settings, configurations, add-on modules, and pricing to ensure stores are maximizing the efficiency of their pharmacy application
  • Consult on complex implementation projects and collaborate with the stakeholders at varying levels of seniority to understand objectives/strategies and desired results
  • Travel across Canada to provide onsite training and project support when needed, ensuring appropriate travel arrangements to allow for prompt scheduled arrival at pharmacies
  • Maintain organized, detailed documentation for training assignments, as well as tracking and reporting on opportunities when necessary
  • Identify and escalate issues quickly through appropriate channels
  • Work independently and take initiative to solution new challenges faced by the team
  • Thrive and promote a team environment of collaboration and cooperation, as you help maintain our core supportive team culture


Qualifications

You're the missing piece of the puzzle

  • Fully Bilingual in English and French, written and oral skills
  • Excellent interpersonnel and communication skills
  • Has strong coaching, facilitation, and teaching skills
  • Proven expertise using and troubleshooting the Kroll pharmacy applications
  • Experience working in a pharmacy environment
  • Excellent problem-solving and analytical skills
  • Excellent organizational and time-management skills, with demonstrated punctuality and reliability
  • Ability to work independently and with minimal direction
  • Resilient, agile and flexible to change
  • Demonstrates a focus on the best interest of the customer and delivering exceptional customer experiences
  • Experience working with data conversions to the Kroll software from other pharmacy software solutions
  • Has a valid driver's license, has unlimited access to a vehicle, and can legally rent a car in all provinces and territories


Great-to-haves

  • A demonstrated knowledge in troubleshooting Kroll software issues
  • Experience in adult education or in designing training programs
  • Experience working with other pharmacy solutions or tools
  • Familiarity with Salesforce and Google tools


By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $57,000-$105,000

Performance Bonus or Sales Incentive Plan: 10%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more ...


Job Type: This is for a current vacancy

About LifeWorks, Inc.

LifeWorks, Inc. Careers

Joining LifeWorks, Inc. presents an unparalleled opportunity to become part of a leading team dedicated to professional growth and innovation in the industry. LifeWorks, Inc. is renowned for its commitment to excellence and a culture that fosters diversity and leadership.

Explore Job Opportunities

LifeWorks, Inc. offers a variety of job opportunities that cater to a range of skills and professional interests. Whether seeking an entry-level position or a more senior role, LifeWorks, Inc. provides a platform for career advancement and personal development.

Internship Programs

Embark on a professional journey with LifeWorks, Inc. through its dynamic internship programs. These opportunities allow individuals to gain hands-on experience, enhance their resumes, and develop essential skills in a real-world setting. Internships at LifeWorks, Inc. are a stepping stone to full-time employment and a flourishing career.

Professional Growth and Benefits

LifeWorks, Inc. is dedicated to the professional growth of its team members, offering extensive training and development programs. Employees enjoy comprehensive benefits that support both their professional and personal lives, ensuring a well-rounded employment experience.

Inclusive Culture and Diversity

The company prides itself on a workplace culture rooted in diversity and inclusion. LifeWorks, Inc. believes that a diverse team inspires innovation and enhances problem-solving capabilities. Through diversity training and inclusive hiring practices, LifeWorks, Inc. ensures that all team members have the opportunity to contribute and succeed.

Networking and Leadership Development

LifeWorks, Inc. encourages its employees to engage in networking and leadership development activities. These initiatives are designed to build strong professional networks and develop the leadership skills necessary for career advancement within the company.

Innovation at LifeWorks, Inc.

At the forefront of innovation, LifeWorks, Inc. continually seeks to implement cutting-edge solutions and services. The team at LifeWorks, Inc. is composed of dedicated professionals who bring creativity and expertise to every project, driving the company's success in a competitive market.

Hiring Process

The hiring process at LifeWorks, Inc. is designed to identify and attract top talent. Candidates undergo a thorough interview process that assesses their skills, cultural fit, and potential for growth within the company. LifeWorks, Inc. values transparency and communication, ensuring that all applicants receive timely updates and feedback.

Career Opportunities Await

LifeWorks, Inc. is actively hiring and looking for motivated individuals who are ready to take their careers to the next level. Explore the open positions and find where your skills and passions align with the needs of LifeWorks, Inc.

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LifeWorks, Inc. is not just a company; it's a place where careers are nurtured, and futures are built. Join the team and be part of a community that values hard work, creativity, and a commitment to excellence.
Learn more about LifeWorks, Inc.
Industry
Healthcare
* Ladders Estimates

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