THE ROLE IN A NUTSHELLBase Salary: CAD $72,521.00 - 109,341.00
GreenShield is revolutionizing healthcare by pursuing its mission of creating better health for all Canadians.
In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her own health by forgoing her medication in order to pay for her sick daughter's prescription. He knew there had to be a better way. He introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit health and benefits organization that reinvests in communities to support better health for all Canadians.
Today, we continue our founder's commitment to finding better ways forward. GreenShield is no longer just a health and dental benefits provider-we are Canada's first integrated health services organization that serves as both a payer, offering insurance, administration, and claims adjudication services, and a provider, delivering healthcare, mental health, and pharmacy services.
This means we uniquely offer:
- Accessibility - direct access to professional healthcare services in real time.
- Convenience - services available anytime, anywhere, through a user-friendly experience.
- Integration - a seamless and connected healthcare experience.
- Outcomes - improved health outcomes through preventative care, treatment, and meaningful health insights.
This evolution allows us to better fulfill our social mission by providing financial support and direct services to local communities and underserved populations across Canada.
GreenShield Administration is more than a drug plan administrator-it is a healthcare plan administrator. Operating from offices in Ontario and Quebec, GreenShield Administration provides customized technology solutions that simplify the administration of prescription drug, dental, and extended healthcare benefit plans for insurers, third-party payers, and government organizations across Canada.
GreenShield Administration is distinguished by its proven technology, transparent branding solutions, innovative claims management and administrative capabilities, collaborative healthcare provider management, and extensive industry expertise. We understand that every client is unique and requires a business solution tailored to their specific needs.
The successful candidate will report to the Director, National Account Management, GreenShield Administration.
THE ROLE IN A NUTSHELL
This is a critical relationship-management role focused on building and maintaining strong partnerships while leveraging GreenShield Administration's claims adjudication capabilities.
Key Responsibilities
- Build meaningful, long-term relationships with partners and proactively ensure both current and future needs are met.
- Maintain service level agreements by collaborating with internal business areas to ensure client commitments are delivered.
- Monitor and ensure compliance with contractual requirements and agreements.
- Achieve revenue and margin objectives for the assigned book of business, while supporting cross-selling opportunities within GreenShield Administration and other GreenShield business units.
- Manage client issues and take appropriate actions to achieve satisfactory resolutions.
- Lead the development of customer-focused solution strategies.
- Engage GreenShield Administration teams and shared-services partners in implementing solutions.
- Manage emerging service and delivery challenges and follow appropriate escalation processes.
- Participate in the onboarding and implementation of new clients.
- Build strong relationships across business units to support GreenShield Administration's success, demonstrating collaboration both internally and externally.
- Support enterprise-wide business development efforts, including responses to Requests for Information (RFIs) and Requests for Proposal (RFPs).
- Develop annual account management plans and contribute to client-specific strategies and implementation plans.
- Partner with business development and product teams to identify opportunities to sell additional products and services that address evolving client needs.
- Participate in negotiating, renewing, and amending contractual agreements to reflect changes in services and financial arrangements.
- Represent GreenShield Administration at corporate and industry events and conferences.
WHO WE'RE LOOKING FOR- Minimum 5 years of experience in account management or leadership roles working with third-party payers, third-party administrators, and/or market intermediaries within health insurance or a related industry.
- Postsecondary degree in Business, Commerce, or a related discipline.
- Knowledge and experience in group benefits administration, health and dental claims processing, and group insurance.
- Demonstrated success managing and growing a book of business.
- Extensive customer service experience.
- Strong knowledge of the provincial healthcare insurance landscape.
- Excellent verbal and written communication skills, with the ability to present effectively at all levels of an organization.
- Exceptional interpersonal skills.
- Strong organizational and time-management abilities, with flexibility, adaptability, and the ability to prioritize competing demands.
- Proven analytical and problem-solving skills.
- Results-driven, highly motivated, self-directed, and committed to exceeding objectives.
- Strong computer skills, including proficiency in Microsoft Office applications.
- Ability to travel within Canada.
- Bilingualism (English and French).
