Beta Program Manager
Description -We are seeking a Beta Program Manager to support the execution of Alpha and Beta programs within the Collaboration Solutions business unit. In this role, you will prepare pre-release hardware and software for deployment, coordinate shipments to beta customers worldwide, provide first-level support to test participants, and maintain accurate inventory of beta assets.
This role is ideal for someone passionate about technology and eager to build a career in product delivery. You will work closely with Engineering, Product Management, and Program Management to ensure beta customers receive a reliable and well-supported testing experience.
ResponsibilitiesDevice Preparation & Setup- Install, configure, and upgrade pre-GA hardware and software for alpha and beta use
- Validate baseline functionality prior to deployment to test participants
- Partner with engineering teams to understand build requirements and device readiness criteria
User Support & Issue Triage- Provide first-level support to beta participants during active testing
- Troubleshoot common issues including firmware installation, connectivity, device configuration, and factory resets
- Collect diagnostic logs and document issues with clear, reproducible steps for escalation to engineering
- Ensure issue reports in the beta platform contain all required information before routing to Product or Engineering teams
Shipping & Deployment Coordination- Coordinate global shipment of beta devices to customers in alignment with program timelines
- Track deliveries and resolve shipping exceptions
- Partner with internal logistics resources to ensure timely and accurate delivery
Inventory & Asset Management- Maintain accurate records of all beta devices, assignments, and current status
- Track allocation across active programs and ensure hardware availability
- Reconcile inventory at program milestones and flag discrepancies
Device Recovery & Program Closeout- Coordinate return and recovery of beta hardware following program completion
- Ensure devices are reset, inspected, and returned to available inventory
- Support program closeout activities including final inventory reconciliation
Qualifications- Bachelor's degree or equivalent practical experience preferred
- Previous experience with hardware/software troubleshooting, technical support, or customer-facing roles is a plus
- Ability to adjust to constantly shifting schedules and time demands
- High level of written and verbal communication skills
- Excellent organizational skills with the ability to track and support multiple programs concurrently
- Proficient with modern technology; able to learn new systems and tools quickly
Required Competencies- Curious and self-directed learner with a genuine interest in technology and product development
- Creative problem-solver who adapts to the unpredictable nature of new product development
- Customer-oriented with a consistently friendly and helpful demeanor
- Detail-oriented with strong execution discipline
- Collaborative team member who also works effectively with minimal supervision
- Effective communicator across technical and non-technical audiences
Preferred- Familiarity with beta program management platforms (e.g., Centercode)
- Familiarity with Unified Communications technologies such as video codecs, VoIP, enterprise headsets, and software (Teams, Zoom)
- Familiarity with project management and issue tracking tools such as JIRA, Confluence, or Smartsheet
- Previous pre-release or beta testing experience
- Familiarity on leveraging AI technologies for problem solving.
Compensation and BenefitsThe pay range for this role is $198,050.00 -142,150.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits:HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -Engineering
Schedule -Full time
Shift -No shift premium (United States of America)
Travel -Relocation -
