UnitedHealth Group

Behavioral Health Care Advocate - CA - Remote

UnitedHealth Group$60K — $107K *
US-AnywhereRemote in Los Angeles, CA
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Psychology, Social Work, Marriage and Family Therapy, LPCC, or PhD/PsyD
  • Active and unrestricted clinical license (LCSW, LMFT, LPCC) in California
  • 2+ years of experience in behavioral health
  • Must be a legal resident of California during employment
  • Availability to work 8:30am-5pm PST
  • Willingness to work rotating holidays as needed
  • Dedicated home office space and high-speed internet access

Responsibilities

  • Handle inbound calls from providers and members in a call center environment
  • Conduct initial and concurrent clinical assessments for levels of care
  • Explain and administer benefits across various care levels (OP, IOP, PHP, RTC, IP)
  • Quickly assess and meet time-sensitive deadlines in utilization management
  • Manage and resolve complex or escalated issues in a fast-paced setting

Benefits

  • Comprehensive benefits package
  • Recognition and incentive programs
  • Equity stock purchase options
  • 401k contribution
  • Flexibility to work remotely from California
Full Job Description
If you are located in California, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

  • Handling inbound calls, from providers and members in a call center / queue-based environment
  • Conduct initial and concurrent clinical assessments and determine appropriate levels of care, based on medical necessity
  • Explain and administer benefits according to plan descriptions for all levels of care (OP, IOP, PHP, RTC, IP)
  • Ability to quickly assess and meet time sensitive deadlines within the utilization management setting
  • Ability to manage and resolve complex or escalated callers/issues in fast paced environment


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master's degree in Psychology, Social Work or Marriage and Family Therapy, LPCC, or PhD/PsyD
  • Clinical license in LCSW, LMFT, LPCC that is active and unrestricted in the state of California
  • 2+ years of experience in behavioral health
  • Live in and be a legal resident of California for the duration of employment
  • Ability to work 8:30am-5pm PST
  • Ability to work rotating holidays (priority for holidays is to use volunteers, if no one volunteers staff is rotated for coverage)
  • Dedicated office space and access to high-speed internet service in your home


Preferred Qualifications:

  • Dual diagnosis experience with mental health and substance abuse
  • Experience in working in an environment that required coordinating benefits and utilizing various resources to meet patient needs
  • Experience with utilizing computer applications and softphone to complete all primary work responsibilities
  • Proficiency in Microsoft Office Suite Program (Word, Teams, Outlook, Excel, etc.)


*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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