This role influences strategy, mentors peers, drives operational improvement, and helps shape the future of customer delivery and service execution.
The Senior Technical Project Manager serves as a strategic delivery leader responsible for driving successful customer outcomes across complex Enterprise Imaging implementations, Managed Services engagements, and install base initiatives. This highly visible, customer-facing role acts as the primary liaison among customers, executive stakeholders, and internal cross-functional teams to ensure successful delivery, adoption, operational transition, and long-term customer success.
Beyond managing individual projects, this role influences operational excellence across the broader Managed Services portfolio. The Senior Technical Project Manager mentors and guides other customer-facing Project Managers, establishes best practices, identifies opportunities for process improvement and innovation, and serves as a trusted advisor to leadership regarding customer needs, delivery risks, and strategic opportunities.
The ideal candidate combines advanced project and program management expertise with exceptional relationship-building skills, technical acumen, business insight, and a passion for continuous improvement. This individual thrives in ambiguity, operates independently, and proactively identifies opportunities to use automation, AI-enabled approaches, and scalable processes to improve customer and employee experiences.
Primary Responsibilities:- Serve as the primary customer-facing leader for complex Enterprise Imaging implementations and Managed Services engagements
- Build and maintain trusted advisor relationships with customer executives, operational leaders, and key stakeholders
- Lead multiple concurrent projects and programs, ensuring successful delivery, adoption, and transition to operational support
- Provide end-to-end ownership of customer install base initiatives, lifecycle planning, upgrades, and strategic customer programs
- Manage project scope, schedules, budgets, risks, dependencies, and change activities to achieve successful customer outcomes
- Coordinate cross-functional teams across Product, Engineering, Operations, Technical Services, Customer Success, Sales, and Support
- Lead customer governance meetings, executive business reviews, and critical issue resolution efforts
- Identify and proactively mitigate delivery, operational, customer, and organizational risks
- Develop executive-level communications, presentations, dashboards, status reports, and strategic recommendations
- Serve as a mentor, coach, and subject matter expert for customer-facing Project Managers and delivery teams
- Establish and promote project management best practices, standards, tools, and delivery methodologies
- Drive continuous improvement initiatives that simplify processes and improve customer and employee experiences
- Identify opportunities to leverage automation, AI, analytics, and workflow optimization to improve operational effectiveness
- Influence organizational priorities and strategic decisions through data-driven insights and customer advocacy
- Act as a trusted partner to leadership by providing visibility, recommendations, and thought leadership regarding customer delivery, operational excellence, and future growth opportunities
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications: - Bachelor's degree or equivalent combination of education and relevant experience
- 7+ years of progressive project, program, implementation, or customer-facing delivery management experience
- Experience leading large, complex healthcare technology, enterprise software, SaaS, or IT implementations
- Demonstrated success managing executive-level customer relationships and challenging customer situations
- Experience leading cross-functional technical and business teams in a complex, matrixed organization
- Experience mentoring, coaching, or informally leading project managers or delivery professionals
- Experience managing multiple concurrent projects, programs, customers, or portfolio priorities
- Experience driving operational improvement, process transformation, standardization, or automation
Preferred Qualifications: - PMP certification; ability to qualify for and obtain PMP certification within 12 months of service may be required
- Experience using AI, automation, analytics, or workflow optimization to improve customer or employee outcomes
- Enterprise Imaging, PACS, vendor neutral archive, radiology, cardiology, or related healthcare IT experience
- Knowledge of databases, system integration, enterprise-class information systems, and technical implementation concepts
- Managed Services or ongoing customer lifecycle management experience
- Experience supporting strategic account growth, adoption, retention, or service expansion
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
