Amazon

AWS Sr Product Manager Tech, AWS Support

Amazon$152K — $205K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of technical product management experience in internet business
  • 3+ years of hands-on experience in software, network, or IT development
  • 7+ years managing full product lifecycle from concept to market
  • 5+ years of P&L management and pricing experience
  • 5+ years experience creating product documentation
  • 5+ years in enterprise security products
  • Bachelor's degree in computer science, engineering, math, finance, or economics

Responsibilities

  • Drive the Well-Architected framework and Trust Advisor contributions for AWS
  • Execute multi-cloud strategy to enhance customer experiences
  • Collaborate with software engineering teams to create cohesive user experiences
  • Work with Sales and Account teams to drive business revenue
  • Anticipate and resolve customer needs using AWS technologies
  • Launch new product enhancements based on customer feedback
  • Promote customer-facing applications to ensure exceptional experiences

Benefits

  • Comprehensive health insurance options including medical, dental, and vision
  • 401(k) matching program
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Mental Health Support and Employee Assistance Programs
  • Adoption and Surrogacy reimbursement coverage
Full Job Description
The role:

You will be responsible for owning and driving the Well-Architected framework as well Trust Advisor check contributions, used by the vast majority of large enterprises on AWS, responsible for driving new product enhancements. You will drive our 2p/ 3p partner and multi-cloud strategy and execution to deliver delightful experiences for customers. You will partner with multiple software engineering teams to build cohesive user experiences that provides high customer satisfaction and drives the top line for the business. Your customers span both large public and private enterprises and you will be closely working with Sales and Account teams in increasing the top line. You will be at the forefront of Cloud technologies with interactions across the full breadth of AWS services.

The Team:

The AWS Support provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. These products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team owns customer facing applications like Personal Health Dashboard, AWS Forums, and Support Center. We are a highly innovative global organization revolutionizing the way customers engage and seek help from AWS. Support provides a strategic advantage for customers adopting AWS and drives direct revenue to the business.

BASIC QUALIFICATIONS

- 5+ years of technical product management with internet business experience

- 5+ years of working as a Technical Product Manager experience

- 3+ years of technical (software development, network development, IT, other related) experience

- 7+ years of full product life cycle experience

- 5+ years of P&L management and pricing experience

- 5+ years of creating written docs for development of new products experience

- 5+ years of enterprise security product experience

- 5+ years of product management in the cloud computing technology space experience

- Bachelor's degree in computer science, engineering, math, finance, or economics

- Experience in taking a product from conception & definition phase through engineering design and taking it to market

- Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

PREFERRED QUALIFICATIONS

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience working within teams delivering software products and features using agile methodologies

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 152,200.00 - 205,900.00 USD annually

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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