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AWS Production Support Specialist *

Category: Service Desk / End User Services

Main location: United States, Louisiana, Lafayette

Position ID:J0926-0671

Employment Type: Full Time

Position Description:

CGI is seeking an experienced AWS Production Support Specialist to provide customer facing operational support for enterprise applications and data workflows within a large scale financial services environment.

This role will focus on application setup and configuration, data troubleshooting, incident resolution, and ongoing production support across AWS hosted environments. The engineer will investigate application and data issues, troubleshoot Python and Java based services, and work with users and technical teams to drive issues through resolution.

This position is required in one of the following locations: Lafayette, LA, Knoxville, TN, Columbia, SC, Birmingham, AL.

Your future duties and responsibilities:

The ideal candidate brings a strong SQL and database background, hands on AWS support experience, and the ability to communicate effectively with both technical and non-technical users. The role also involves supporting release and CI/CD processes, monitoring application health, and maintaining clear operational documentation and runbooks.

Required qualifications to be successful in this role:

. 5+ years of experience in application, production, or operational support within enterprise environments.
. Hands on experience supporting applications hosted in AWS, including services such as S3, RDS, Lambda, CloudWatch, IAM, and ECS.
. Strong SQL and relational database skills, including data validation, analysis, and troubleshooting.
. Experience resolving data related issues involving missing or incorrect data, refresh failures, access issues, and data inconsistencies.
. Experience troubleshooting Python and Java applications, including reviewing logs, errors, configuration files, and API responses.
. Working knowledge of REST APIs and application integrations.
. Familiarity with CI/CD, GitLab, Terraform, release management, and AWS native deployment pipelines from an operational support perspective.
. Understanding of data movement, data refreshes, environment readiness, secure data handling, and controlled use of non production data.
. Experience with incident management and root cause analysis, with strong ownership of issues from initial intake through resolution.
. Strong customer facing communication and troubleshooting skills

Desired Skillset:
Nice to have: Experience with data masking, anonymization or synthetic data; Docker and Kubernetes; ServiceNow, Jira, or ITIL processes; and creating runbooks, FAQs, troubleshooting guides, or other support documentation.
Educational Requirements:
Bachelor's degree in Computer Science, Information Systems, or a related field.

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $85,100.00 $139,300.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave .Learning opportunities and tuition assistance . Wellness and Well being programs

Skills:

• Amazon Web Services Cloud
• Communication
• Java
• Python
• SQL
• Terraform
• GitLab