About the Role

We are seeking for an accomplished and forward-thinking Associate Vice President, Watches & Jewelry Sales Operations to oversee sales operations across North America.

You will lead a high-performing team responsible for ensuring flawless product flows to the stores, for both retail and wholesale.

You will oversee end-to-end sales operations, distribution flows and logistics coordination, partnering closely with boutiques, external partners, supply chain planning and logistics.

You will drive operational excellence, in a highly dynamic environment, and play a central role in advancing our sales operations capabilities to support future growth, develop our teams, and deliver a best-in-class experience to our clients, boutiques and partners.

This role requires a highly organized, customer-focused leader with strong analytical capabilities and the ability to thrive in a fast-paced luxury environment.

What You'll Do

Lead Sales Operations

You will manage the Sales Operations function across North America, making sure the right processes, tools and systems are in place to help boutiques and external partners achieve strong commercial results and deliver an exceptional client experience.

You will foster a culture of operational excellence and improve relentlessly the performance of our sales operations.

Your responsibilities include:

• Lead and optimize distribution flows across North America, for retail and wholesale channels.
• Coordinate client firm orders with boutiques, external partners and commercial teams.
• Manage back-order portfolio and delivery prioritization.
• Oversee consignments throughout their lifecycle.
• Coordinate buybacks and product returns.
• Support product allocation and operational execution for commercial and marketing events.
• Coordinate physical flows of products with Richemont logistics teams: from distribution centers to boutiques, external partners and clients, and from boutique to boutique.
• Collaborate with Richemont to ensure timely and compliant deliveries.
• Monitor logistics performance.
• Conduct stock rebalancing initiatives between boutiques.
• Coordinate purchase order creation for new product launches.
• Monitor and ensure successful fulfillment of novelty collections and strategic launches.
• Ensure timely investigation, resolution, and reporting of claims: overpacks, shortpacks and inventory discrepancies.

Lead Transformation

Our business and the desirability of our Maison continue to grow, and we develop our clienteling activities, with a strong emphasis on the highest price points. Therefore, the orchestration of the product flows and the management of the firm orders and waiting lists is highly critical and has to be scaled up.

In partnership with the Operations Excellence Team, you will:

• Simplify and standardize operational processes.
• Build next-generation operational capabilities.
• Increase automation through digital tools and system enhancements.
• Develop advanced dashboards and KPIs to improve operational visibility and decision-making.

• Champion continuous improvement initiatives and foster a culture of operational excellence.
• Lead change through communication, collaboration, and training, ensuring strong adoption across boutiques and corporate teams.

Who You Are

You are an inspiring leader who combines strong business acumen with deep sales operations expertise. You thrive in fast-paced environments, enjoy solving complex operational challenges, and are passionate about developing people and building collaborative partnerships across global organizations.

Required Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Engineering or a related field required; Master's degree preferred.
• 10+ years of experience in Sales Operations, Supply Chain, Merchandising or Retail Operations.
• Passion for delivering exceptional client experience with a customer-first mindset.
• Demonstrated success leading and developing high-performing teams.
• Strong collaboration skills, with the ability to partner seamlessly with global headquarters and cross-functional teams across an international organization.
• Excellent communication and presentation skills, with the ability to simplify complex concepts for diverse audiences.
• Strong analytical mindset with advanced experience leveraging data to support business decisions.
• Experience developing business intelligence dashboards and performance metrics (Looker preferred).
• SAP proficiency.

Preferred Qualifications

• Experience in luxury, watches, jewelry, fashion, or premium consumer goods.
• Experience with one or more of the following is highly valued: Celonis, Microsoft Power Automate, Pega.

Location

This is a full-time position based in New York City, with regular travel throughout North America.

Salary Range: $190,000-$230,000

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