Role Summary/Purpose:

We are seeking a highly skilled AVP, Executive Support to provide direct, high-touch technology support to Synchrony's senior executives. This role focuses on delivering exceptional digital experiences, ensuring executive devices, meeting technology, and collaboration platforms operate flawlessly, and providing hands-on support across high-impact events such as Board meetings, Earnings calls, senior leadership meetings, and destination/offsite engagements.

This individual contributor plays a critical role in enabling executive productivity, addressing complex technical needs, coordinating event technology, and ensuring a world-class experience for our leadership team.

NOTE: This role is based onsite at our New York City office, 5 days per week.

Essential Responsibilities:

Executive Technology Support

• Serve as the primary, hands-on technology partner for assigned senior executives, delivering discreet, high-touch support across endpoints, mobility, secure remote access, and collaboration tools.
• Troubleshoot and resolve complex executive technology issues with urgency, professionalism, and strong customer-focused communication.
• Ensure executive devices (Windows/macOS laptops/desktops, mobile phones, tablets) are secure, optimized, patched, and configured for seamless use.
• Act as the site technology lead for the New York City location, owning day-to-day executive support delivery, readiness, and escalation ownership for the site.
• Serve as the primary point of contact for site-level executive technology escalations, coordinating vendors, Facilities, and enterprise support teams to closure.

Meeting, Boardroom & Event Technology Execution

• Provide onsite, in-room technical support for executive meetings and high-profile events held in New York (e.g., Board meetings, ELT/SLT sessions, earnings calls, town halls, investor and client engagements).
• Set up, validate, and run conferencing and collaboration solutions (Teams, Zoom, Webex), including microphones, cameras, room systems, displays, and supporting AV workflows.
• Partner with Executive Event Planning, Investor Relations, Workplace Technology, and Facilities to ensure consistent and flawless leadership event execution.

Proactive Experience Enhancement

• Anticipate executive needs, ensure technology readiness, and prevent disruptions through proactive checks and pre-emptive remediation.
• Conduct regular device health assessments, monitor recurring experience issues, and implement improvements aligned with the Executive Technology Experience roadmap.

Cross-Functional Engagement & Coordination

• Coordinate closely with executive assistants, chiefs of staff, Facilities, and global support partners (U.S. hubs and India GCC) to ensure end-to-end alignment and coverage across the New York site.
• Provide clear, timely communication during incidents, planned changes, and technology transitions impacting senior leadership.

Innovation & Digital Enablement

• Recommend tools, best practices, and experience enhancements that improve executive productivity and reliability.
• Support pilots and early adoption of modern workplace capabilities (e.g., AI meeting recap, collaboration upgrades, new device models, mobility enhancements).

Operational Support & Reporting

• Maintain accurate case notes, documentation, and insights to support reporting, trend analysis, and continuous improvement.
• Participate in after-hours coverage for leadership events, escalations, and urgent executive technology needs as required.

Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Education/experience: Bachelor's degree with 5+ years IT experience or 9+ years IT experience in lieu of a degree.
• 7+ years providing high-touch/VIP technology support, ideally supporting senior executives or white-glove clients.
• Deep hands-on expertise with:
• Windows and macOS endpoints
• iOS and Android mobility support
• Collaboration platforms (Microsoft Teams, Zoom, Webex)
• Boardroom and event AV systems (cameras, microphones, codecs, displays, control systems)
• Demonstrated ability to troubleshoot complex issues calmly and independently under high-pressure conditions.
• Strong executive presence, communication, and discretion when handling sensitive situations.
• Excellent organization, prioritization, problem-solving, and multitasking skills.
• Ability to work onsite full-time in New York City; flexibility for after-hours support as needed.
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Strong relationship-building skills with executive stakeholders and their support teams.
• Broad familiarity with Microsoft 365 services and modern collaboration ecosystems.
• Understanding of enterprise security practices (secure remote access, device compliance, identity/access basics).
• Ability to execute effectively in fast-paced, dynamic environments with changing priorities.
• High adaptability and comfort with emerging technology; strong sense of ownership, urgency, and customer-centricity.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Job Family Group:
Information Technology