This position can be based out of Washington DC; Wilmington, DE; or Philadelphia, PA.

Job Summary:
The Assistant Vice President (AVP), Infrastructure & Operations is the senior executive accountable for the reliability, safety, security, resilience, scalability, and cost efficiency of the company's digital and operational technology foundation supporting a critical infrastructure rail and energy enterprise. The AVP defines and owns the enterprise Infrastructure & Operations strategy and operating model, establishing a multi year roadmap for cloud, hybrid infrastructure, networks, platforms, and production operations aligned to enterprise business, digital, and product strategies. The role ensures infrastructure and operations function as enabling platforms that accelerate product delivery, value streams, and business agility while improving reliability, resiliency, security, and cost efficiency. This role owns end to end infrastructure and production operations, spanning cloud and hybrid platforms, enterprise networking, platform engineering, site reliability engineering (SRE), IT service management, end user computing, disaster recovery, and industrial control and operational technology (OT) systems, including Positive Train Control (PTC), SCADA, Dispatch, and rail energy adjacent systems. The AVP ensures infrastructure, platforms, and operational practices function as resilient, safety critical foundations that support rail operations, energy dependent systems, and product aligned value streams, while meeting regulatory, cybersecurity, and compliance obligations inherent to critical infrastructure operations. The AVP provides senior operational leadership during high severity events and defines and executes a multi year Infrastructure & Operations strategy that balances operational excellence, safety, and resilience with continuous modernization

Essential Functions:
• Define and execute a multi-year Infrastructure & Operations strategy and operating model that aligns with enterprise priorities and digital transformation, modernizes and standardizes cloud and hybrid platforms, improves reliability, security, agility, and cost efficiency, and partners across product, architecture, cybersecurity, and vendor teams to ensure infrastructure enables product April 13, 2026 Version: 1 Page 2 of 6 outcomes and long-term business value.
• Provide end-to-end operational leadership and governance for industrial control systems (including PTC, SCADA, and Dispatch), ensuring safe, resilient, and compliant operations through strong IT/OT alignment, safety-critical change and incident management practices, and the modernization and lifecycle management of OT platforms without compromising production readiness or risk controls.
• Establish and apply Lean-Agile Infrastructure & Operations operating models centered on Kanban and flow efficiency by optimizing Work In Progress (WIP), throughput. Align infrastructure, SRE, platform, and OT-adjacent teams to enterprise value streams to reduce operational toil through systemic improvement, automation, and data-driven flow metrics
• Establish and govern enterprise SRE practices and 24x7 production operations across IT and OT-adjacent platforms by defining SLOs, resilience targets, and dependency mapping; leading blameless post-incident reviews for systemic learning; and providing senior operational leadership during high-severity incidents with clear decision-making and executive communication.
• Build and evolve secure, scalable platform teams that deliver self-service capabilities for product and delivery teams by treating platforms as products with clear roadmaps, service levels, and adoption metrics; advancing DevOps and CI/CD practices; enforcing production readiness and safety controls; and ensuring reliability, operability, security, and cost efficiency by default.
• Governs enterprise service management, disaster recovery, resilience testing, and operational risk management across IT and OT adjacent systems. Serves as an escalation authority for operational, security, and safety risks, with accountability to delay or halt changes that pose material risk to service stability, compliance, or safety.
• Owns Infrastructure and Operations financial planning, including operating and capital budgets, vendor and managed service governance, and cost optimization practices. Builds and leads a sustainable, high-performing organization, developing leaders and culture aligned to operational excellence, accountability, and continuous improvement

Minimum Qualifications:
• Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
Plus 15+ years of relevant work experience.
• 15+ years of progressive leadership across infrastructure, operations, and modern engineering
practices

Preferred Qualifications:
• Bachelor's Degree or Master's degree in Computer Science, Engineering, or related field,
equivalent combination of education, training and/or relevant experience. Plus 15+ years of
relevant work experience.
• LPM, ITIL, PMP or similar certifications

Required Knowledge, Skills and Abilities:
• Strong operational command presence under pressure
• Ability to translate complex technical and operational issues into executive-ready insights
• Excellent people leadership and cross-functional collaboration skills
• Bias for continuous improvement, automation, and reliability engineering
• Willingness to support 24x7 operations, including off-hours incident response
• Deep expertise in IT operations, SRE, platform engineering, DevOps, observability, automation,
AIOps, FinOps, and IT Service Management
• Demonstrated experience applying Lean, Kanban, and scaled Agile practices (SAFe) in
infrastructure or platform contexts
• Strong operational leadership in major incident management, executive communications and
leadership presence
• Demonstrated financial acumen managing large operating and capital budgets
• Experience operating and supporting industrial control systems (e.g., PTC, SCADA, Dispatch)
and other high-availability, mission-critical, or regulated environments.
• Proven experience leading enterprise-scale Infrastructure & Operations modernization and
reliability transformations.
• Proven experience operating mission critical, safety sensitive, or regulated environments,
including OT adjacent systems
• Proven experience leading enterprise-scale Infrastructure & Operations modernization and
reliability transformations

The salary/hourly range is $215,000.00 - $302,400.00. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position.
Health and WellbeingFinancial and RetirementWork and Family Life SupportHealth, Dental, and Vision Insurance401K with Employer MatchGenerous Paid Time Off Wellness ProgramsRailroad Retirement BenefitsPaid Caregiving Days and Backup CareHealth Savings AccountPublic Service Student Loan ForgivenessFertility and Family Building BenefitsNo-cost Personal Health AdvocateStudent Loan AssistanceAdoption and Surrogacy AssistanceMedical Plan Opt-out CreditTuition and Education ReimbursementPaid Family Leave Life InsuranceRail Pass Privileges Short- and Long-term Disability InsuranceEmployee Assistance Program No-cost Financial Advisor SessionsCommuter and Flexible Spending Accounts
Learn more about our benefits offerings here.

Requisition ID:166516

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%