Position Summary

The AVP, Corporate Transformation Advisory Delivery Manager will oversee and implement transformation initiatives to drive continual improvement within a business unit. This role requires a strong understanding of Lean principles and operational management practices to deliver sustainable results.

Responsibilities and Accountabilities

• Lead the deployment of a Lean Transformation with specific responsibility of initiatives and continuous improvement practices and routines.

• Guide the current state and future state, implementation plan, along with impact and value of changes (in strong cooperation with business or service unit experts).

• Develop and nurture strong partnerships to understand specific business issues and priorities to effectively integrate continuous improvement into their organization.

• Use a standard set of Lean/Problem Solving tools and analyses to develop insight, solutions and drive the consistent use of Lean standards in the delivery of Value Stream or Function .

• Responsible for the consistent and successful delivery of agreed standard work.

• Guide training and problem solving workshops with senior managers & teams.

• Coach senior leaders to be effective in their roles as sponsors; and coach leaders at all levels on their role to support and sustain continuous improvement in their area including their own management practices and routines.

• Coach managers and teams on the tools and techniques they will need to successfully identify, prioritize and capture performance standards.

Required Skills and Abilities

• Diversity & Inclusion Aptitude

• Ability to work well with a variety of different individuals

• LEAN Transformation experience

• Operational and Analytical thinking

• Effective communication, listening and facilitation skills

• Insurance knowledge and strong business acumen

• Strong organizational skills with high level of attention to detail

• High Emotional Quotient and Professionalism

Education and Experience

• 7+ years of experience as a Lean management leader with demonstrated success in leading end to end transformational change

• Experience in the financial services or insurance industries and an understanding of operational management practices (preferred)

• Lean or similar certification, or experience implementing continuous improvement principles in service environments/organizations (e.g., Business Agility, Lean management techniques, Six Sigma certification, etc.)

• Proven track record developing and/or implementing Lean/continuous improvement initiatives

• Demonstrated ability to effectively interpret data and measure performance

• Ability to handle changing priorities and use good judgment when working in challenging situations

• Superior oral and written communication skills, as well as attention to detail while developing and presenting to senior leaders of the company

• Deep knowledge and demonstrated application of change management principles, practices, methodologies and tools

• Exceptional presentation, written and verbal communication skills with demonstrated ability to develop compelling messaging for diverse audiences

• Strong ability to facilitate, teach & coach diverse set of audience

• Able to work collaboratively in a team environment, and deliver effective consulting and coaching

• High degree of integrity and ability to handle confidential matters and sensitive situations with discretion

• Demonstrate proficiency in project and program management

• Demonstrate proficiency in data mining and analysis.

• Bachelor’s degree with related experience or Master’s in related field required. Work experience may substitute for education requirement.

• Professional Lean Certification (is a plus)

• 40%-50% travel expected

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For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.

$98,000 - $155,700/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

• Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click to learn more on available benefits.