Role Summary/Purpose:

As the AVP, Client Initiatives for the Walgreens portfolio, this role will be a key member of the Client Team supporting a portfolio with over 8,000 locations in the United States. The role will interface with the client and will be responsible for leading growth initiatives, developing effective partnerships, and ensuring portfolio compliance in support of program objectives.

Essential Responsibilities:

• Understand and execute overall retail strategy & portfolio dynamics in order to develop and support growth strategies and action plans.

• Provide leadership and support to all strategic program projects and initiatives, including Card Access and wallet provisioning, CareCredit acceptance online, and SyPI (Synchrony Plug-in) upgrades.

• Oversee compliance / regulatory matters related to portfolio, including updating and documenting all dashboards and templates.

• Assure all contractual obligations are being met; maintain SLA’s and covenant dashboards.

• Identify client CTQs & lead cross functional business teams to deliver.Act as conduit between GM and cross-functional leaders. (i.e., Regulatory, CITs, Revenue Enhancements).

• Communicate clearly and effectively across cross-functional teams to align on objectives, priorities, and deliverables.

• Build and maintain strong, trusted relationships with client stakeholders to foster ongoing collaboration and partnership.

• Partner with SYF and client team to lead operating reviews & portfolio performance reviews with client.

• See corporate complaints through to resolution, manage remediation process wing to wing and communicate effectively to SYF and client leadership team accordingly.

• Continuously research and vet SYF product offerings and enhancements for alignment and fit with overall client initiative roadmap.

• Create, maintain, and manage trackers and dashboards within SharePoint or similar collaboration tools to provide transparency and progress updates on initiatives.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree or 5+ years of equivalent work experience in the Financial Services field.

• Minimum of 3 years of experience in client management, program management, or business development, preferably within financial services, retail, or e-commerce industries.

• Minimum of 3 years of project management experience.

• Minimum of 2 years of experience in delivering formal communications to either senior business leaders or key external business partners.

• Demonstrated ability to manage complex client relationships and balance multiple stakeholder priorities.

• Strong project management skills, with experience leading cross-functional initiatives and driving projects through prioritization and governance processes.

• Technical proficiency with collaboration and tracking tools such as SharePoint; ability to create and maintain detailed trackers and dashboards.

• Ability to travel 20% of the time.

• Ability and flexibility to travel for business as required

Desired Characteristics:

• Project management experience within the financial services or retail industry. Credit Card or retail branded credit card experience.

• Ability to demonstrate innovation and creative approaches to business needs.

• Proven ability to work independently.

• Excellent communication and interpersonal skills with the ability to build strong client relationships.

• Familiarity with financial products, credit penetration strategies, and retail ecosystem dynamics.

• Proven ability to navigate internal prioritization frameworks and drive initiatives through complex approval processes.

• Familiarity with portfolio governance, risk management, and compliance frameworks.

• Ability to influence, manage, and lead cross-functional teams.

• Ability to project manage multiple strategic initiatives simultaneously.

• Demonstrated analytical and financial skills.

• Strong presentation and communication skills (verbal and written).

• Proven ability to work remotely and independently.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Job Family Group: