Role Summary/Purpose:The AVP, Authentication - Wallets is a multifunctional role with several key responsibilities. The primary responsibility is to perform ongoing monitoring performance, tools and strategies of authentication program for Synchrony's wallet programs. The role will work closely is the broader Authentication, Fraud Strategy and Emerging Payments teams.
Essential Responsibilities:- Monitor authentication performance and its impact on wallet performance
- Develop tactical and strategic actions plans to address for wallets/tokenization fraud risk
- Partner with Emerging Payments team on tokenization and digital wallets programs
- Partner with acquisitions and account management fraud policy teams on early days since provisioning authorization rules
- Build and manage dashboards, leverage digital analytics tools to analyze user behavior, understand journey friction points, and drive improvement opportunities
- Preform deep dive analysis of authentication leakage
- Research and respond to complaints regarding the wallets program
- Perform other duties and/or special projects as assigned
Qualifications/Requirements:- Bachelor's degree and 5+ years of within Credit, Marketing, Risk or Collections in Financial services, or in lieu of a Bachelor's degree, 10+ years of experience in Marketing, Risk or Collections in Financial services.
- Experience analyzing large data sets to derive strategies, segmentations, actionable fraud insights including SAS, SQL, R or Python Programming Skills or other related analytic tools
- Advanced proficiency with Excel
- Ability and flexibility to travel for business as required
Desired Characteristics:- Cross-functional experience with a track record of leading in a matrix environment and influencing key decision makers
- Experience with authentication process
- Understanding of acquisition and transactional fraud strategies
- Knowledge of Fiserv
- Good communication & presentation skills and the ability to effectively provide insights, solicit feedback and problem solve with peers
Grade/Level: 11The salary range for this position is
90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:We're proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:- You must be 18 years or older
- You must have a high school diploma or equivalent
Job Family Group:Credit
