Garmin

Aviation Field Service Engineer 2

Garmin • $75K — $95K *
Salem, OR 97301In-Person
Aerospace & Defense
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate's Degree or equivalent military/trade school or 4 years of relevant experience
  • 2 years as Garmin Field Service Engineer 1 or 2 years in field service support
  • 4 years in avionics installation and troubleshooting
  • Strong communication skills across various organizational levels
  • Superior customer-oriented attitude
  • Broad knowledge of aircraft systems and avionic sub-systems
  • Proficient in personal computers and Microsoft Office
  • Ability to troubleshoot and repair avionic systems at LRU level

Responsibilities

  • Mentor and coach less-experienced associates
  • Address technical inquiries from customers and installers via multiple communication methods
  • Provide on-site support for avionics installations and troubleshooting to customer facilities
  • Arrange for factory repairs and exchanges of Garmin equipment
  • Liaise between customers and Garmin associates, monitoring and reporting failure trends
  • Identify and recommend product, documentation, and procedural improvements
  • Authorize warranty service under special circumstances
  • Review pilot's guides and maintenance manuals for accuracy and completeness
  • Serve as the Subject Matter Expert for specific Garmin avionics products
  • Represent Garmin at industry meetings, trade shows, and conferences
  • Participate in rotational 24/7 technical support coverage

Benefits

  • Comprehensive benefit package
  • Professional growth opportunities through mentorship
  • Travel opportunities for on-site support and industry representation
  • Access to advanced training in Garmin products
  • Collaborative work environment focused on team success
Full Job Description
Overview

We are seeking a full-time Aviation Field Service Engineer 2 at Garmin's U.S. headquarters in the Greater Kansas City area or in our Salem, OR office. In this role, you will be responsible for utilizing extensive knowledge of the specifications, capabilities, and operation of Garmin avionics products, and providing technical support on Garmin products to customers and distributors.

Essential Functions
  • Assist in the mentoring/coaching of new and less-experienced department associates
  • Answer customer and installer technical inquiries regarding Garmin products via telephone, letter, fax, and e-mail
  • Travel to customers' facilities to provide on-site support of avionics installations and troubleshooting as required
  • Arrange for return for factory repair of customer equipment and arrange for exchange of out-of-box failures of Garmin equipment
  • Act as liaison between customer and associates of other departments within Garmin and monitor, document, and report failure trends in Garmin equipment
  • Identify/recommend improvements in Garmin products, documentation, and procedures
  • Review special circumstances and authorize warranty service when deemed appropriate
  • Review pilot's guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
  • Provide advanced level of support to fellow associates/Garmin customers by serving as the SME (Subject Matter Expert) for one of more Garmin avionic products
  • Serve as a point of contact and liaise between Engineering and the customer, distributor, or FSE in support of any products with SME responsibilities
  • Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences
  • Ability to be on a rotation for 24/7 aviation technical support coverage
  • Assist Senior FSE with mentoring/coaching of less experienced Field Service Engineers

Basic Qualifications
  • Associate's Degree or equivalent military/trade school OR a minimum of 4 years relevant experience
  • Must have served as a Garmin Field Service Engineer 1 for 2 years OR must have a minimum of 2 years experience with providing field service support
  • Must possess a minimum of 4 years experience in avionics installation and troubleshooting
  • Demonstrated a high level of strong/effective verbal, written and interpersonal communication skills to work across functional and organizational lines
  • Must demonstrate a superior customer-oriented attitude
  • Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
  • Must possess proficiency using personal computers and Microsoft Office
  • Must possess the ability to LRU level troubleshoot and repair various avionic systems
  • Must be positive, detail oriented, organized, team oriented and a driven problem solver with proven success in solving difficult problems, multi-tasker, and self-starter with the ability to prioritize and work proactively in a fast paced, deadline-driven environment

Desired Qualifications
  • Previous avionics experience in an aircraft maintenance facility and/or an aircraft manufacturing environment
  • Pilot's License
  • Experience troubleshooting and installing Garmin avionics systems


This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

About Garmin

Garmin Ltd. is an American multinational technology company founded in 1989 by Gary Burrell and Min Kao in Lenexa, Kansas. The company specializes in GPS technology for automotive, aviation, marine, outdoor, and sport activities. Garmin's products serve aviation, marine, automotive, wireless, outdoor recreation, and fitness markets. The company's goal is to create navigation and communication devices that can enrich customers' lives. Garmin has offices in the United States, Europe, and Asia. The company's products are sold in over 100 countries.
Learn more about Garmin
Size
18,700 employees
Market Cap
$17.5 billion
Industry
Consumer Technology
Net Income
$992.3 million
Founded
1989
5 Year Trend
+10.3%
Revenue
$4.1 billion
NASDAQ
GRMN
* Ladders Estimates

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