Garmin

Aviation Field Service Engineer 2

Garmin • $70K — $95K *
Olathe, KS 66062In-Person
Aerospace & Defense
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Associate's Degree or equivalent military/trade school OR 4 years relevant experience
  • 2 years as Garmin Field Service Engineer 1 OR 2 years field service support experience
  • 4 years experience in avionics installation and troubleshooting
  • Strong verbal, written, and interpersonal communication skills
  • Superior customer-oriented attitude
  • Broad knowledge of aircraft systems and avionics sub-systems
  • Proficient using personal computers and Microsoft Office
  • Ability to troubleshoot and repair avionic systems at the LRU level

Responsibilities

  • Assist in mentoring new and less-experienced associates
  • Address technical inquiries from customers and installers via various communication methods
  • Travel to customers' facilities for on-site avionics support
  • Arrange factory repairs for customer equipment and handle out-of-box failures
  • Act as a liaison between customers and various Garmin departments
  • Identify and recommend product improvements and procedural changes
  • Review technical documentation for accuracy and completeness
  • Provide advanced support as a Subject Matter Expert on Garmin products
  • Serve as the contact point between Engineering and external stakeholders
  • Represent Garmin at industry events and trade shows
  • Participate in 24/7 technical support rotation

Benefits

  • Eligibility for Garmin's benefit program
  • Opportunities for professional development and growth
  • Work-life balance initiatives
  • Travel opportunities that broaden experience in the avionics industry
  • Access to a supportive and collaborative work environment
Full Job Description
Overview

We are seeking a full-time Aviation Field Service Engineer 2 at Garmin's U.S. headquarters in the Greater Kansas City area or in our Salem, OR office. In this role, you will be responsible for utilizing extensive knowledge of the specifications, capabilities, and operation of Garmin avionics products, and providing technical support on Garmin products to customers and distributors.

Essential Functions
  • Assist in the mentoring/coaching of new and less-experienced department associates
  • Answer customer and installer technical inquiries regarding Garmin products via telephone, letter, fax, and e-mail
  • Travel to customers' facilities to provide on-site support of avionics installations and troubleshooting as required
  • Arrange for return for factory repair of customer equipment and arrange for exchange of out-of-box failures of Garmin equipment
  • Act as liaison between customer and associates of other departments within Garmin and monitor, document, and report failure trends in Garmin equipment
  • Identify/recommend improvements in Garmin products, documentation, and procedures
  • Review special circumstances and authorize warranty service when deemed appropriate
  • Review pilot's guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
  • Provide advanced level of support to fellow associates/Garmin customers by serving as the SME (Subject Matter Expert) for one of more Garmin avionic products
  • Serve as a point of contact and liaise between Engineering and the customer, distributor, or FSE in support of any products with SME responsibilities
  • Able to travel, coordinate, and represent Garmin at industry and professional meetings, trade shows and conferences
  • Ability to be on a rotation for 24/7 aviation technical support coverage
  • Assist Senior FSE with mentoring/coaching of less experienced Field Service Engineers

Basic Qualifications
  • Associate's Degree or equivalent military/trade school OR a minimum of 4 years relevant experience
  • Must have served as a Garmin Field Service Engineer 1 for 2 years OR must have a minimum of 2 years experience with providing field service support
  • Must possess a minimum of 4 years experience in avionics installation and troubleshooting
  • Demonstrated a high level of strong/effective verbal, written and interpersonal communication skills to work across functional and organizational lines
  • Must demonstrate a superior customer-oriented attitude
  • Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
  • Must possess proficiency using personal computers and Microsoft Office
  • Must possess the ability to LRU level troubleshoot and repair various avionic systems
  • Must be positive, detail oriented, organized, team oriented and a driven problem solver with proven success in solving difficult problems, multi-tasker, and self-starter with the ability to prioritize and work proactively in a fast paced, deadline-driven environment

Desired Qualifications
  • Previous avionics experience in an aircraft maintenance facility and/or an aircraft manufacturing environment
  • Pilot's License
  • Experience troubleshooting and installing Garmin avionics systems


This position is eligible for Garmin's benefit program. Details can be found here: Garmin Benefits

About Garmin

Garmin Ltd. is an American multinational technology company founded in 1989 by Gary Burrell and Min Kao in Lenexa, Kansas. The company specializes in GPS technology for automotive, aviation, marine, outdoor, and sport activities. Garmin's products serve aviation, marine, automotive, wireless, outdoor recreation, and fitness markets. The company's goal is to create navigation and communication devices that can enrich customers' lives. Garmin has offices in the United States, Europe, and Asia. The company's products are sold in over 100 countries.
Learn more about Garmin
Size
18,700 employees
Market Cap
$17.5 billion
Industry
Consumer Technology
Net Income
$992.3 million
Founded
1989
5 Year Trend
+10.3%
Revenue
$4.1 billion
NASDAQ
GRMN
* Ladders Estimates

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