Details:
Position OverviewWe are seeking an IT/AV Support Specialist to assist with technology operations and audiovisual support in our New York Office. This role is key to ensuring a seamless user experience across meetings, events, and day-to-day office operations. The ideal candidate will bring a balance of technical AV expertise, strong customer service, and general IT support capability.
Key Responsibilities- Training and orientation of in-room systems to end users
- Manage and maintain AV systems within the office, ensuring reliability and performance
- Provide AV support for high-profile meetings, internal and external events, and live broadcasts
- Support and configure AV hardware including Dante, Crestron, BiAmp, QSC, and Logitech/Polycom systems
- Coordinate AV repairs and service with external vendors
- Route audio and video effectively across systems; troubleshoot backend AV issues (break/fix)
- Provide live meeting support across Zoom and Microsoft Teams platforms
Job Requirements
Details:
Key Qualifications- 3+ years of experience in a combined AV/IT support role
- Proven experience with live AV event support, Dante, Crestron, BiAmp/QSC, and related AV systems
- Ability to configure and support conferencing technologies and AV control systems
- Strong understanding of IP networking principles and ability to diagnose connectivity issues
- Experience supporting users in fast-paced, customer-facing environments
- Familiarity with Windows 11, macOS, Microsoft 365, and mobile device platforms
- Strong organizational and time-management skills
- Excellent oral and written communication; ability to explain technical issues to non-technical users
- Ability to lift/move equipment (up to 30 lbs) and provide occasional early or late meeting support
Preferred Skills- Dante audio networking knowledge
- Exposure to Slack, Trello, or other team collaboration tools
- Experience training users and creating user-friendly documentation
- Passion for AV systems and continuous learning in the tech space
- Project planning or project coordination experience
#LI-AH1#LI-ONSITEPay Range:
$ 40.00 - $ 42.00
