Role Summary

The Autonomy TPM team plays a key role in driving the most important initiatives within the Autonomy organization at Rivian. If you are looking for a team that just takes notes or is just a scrum master, this is not it. This particular role is to support Rivian Intelligent Vehicle Evaluation Team (RIVET) Program that gathers real-world usage data and provides actionable, high-quality feedback on Autonomy features from a select group of key Rivian customers before features rollout to the broader customer fleet. The ideal candidate will be passionate about customer experience and bridging the gap between the customer and the engineering teams.

Responsibilities

• Manage day-to-day operations of the RIVET platform, including communication moderation, incentives/reward distribution, focused feedback, member lifecycle, etc.
• Use AI tools to analyze community health and feedback trends for Autonomy features
• Work with engineering and product to ensure that feedback is high quality and actionable
• Exercise strong ownership over programs they lead, including diving into the technical details to drive smooth execution and briefing the SVP of Autonomy & AI on progress and risks
• Manage ambiguity by presenting options with a clear point of view for leadership, particularly concerning feature readiness, evaluation metrics, and performance trade-offs
• Understand the role of TPM as an insider/outsider, someone who drives accountability through influence and soft power rather than hard power and authority

Qualifications

• Bachelor's Degree in Computer Science or equivalent experience
• Experience in Technical Program Management on tech products
• Strong skills in community management and translating back and forth between customers and engineering teams

Pay Disclosure

The salary range for this role is $116,300-$145,400 for San Francisco Bay Area based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.

We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.

Please note that we are currently not accepting applications from third party application services.