🚗 Vehicle Exchange Manager

South Shore Subaru - VIP Automotive Group of Long Island

📍 Lindenhurst, NY

💰 $100,000+ Inclusive of Salary + Bonus Opportunities

Full-Time | Tuesday-Saturday

Hours: 8:30 AM - 4:30 PM

Days Off: Sunday & Wednesday

South Shore Subaru, a proud member of the VIP Automotive Group of Long Island, is seeking a highly motivated and customer-focused Vehicle Exchange Manager to lead our vehicle exchange and customer retention efforts.

This position is ideal for an automotive professional with strong sales, customer service, and vehicle appraisal experience who enjoys building relationships, generating opportunities, and helping customers explore vehicle upgrade options while their vehicle is being serviced.

As the Vehicle Exchange Manager, you will play a critical role in customer retention, vehicle acquisition, trade appraisals, and helping guests transition into newer vehicles that better fit their needs.

What You'll Do

Customer Experience & Vehicle Exchange

• Serve as the primary liaison between service customers and the dealership
• Discuss customer vehicle needs and present vehicle upgrade, trade-in, purchase, and lease options
• Guide customers through the complete vehicle exchange process from initial consultation to delivery
• Educate customers on available vehicle exchange opportunities and benefits
• Follow up with customers after vehicle purchases and exchanges to ensure satisfaction

Vehicle Appraisals & Acquisition

• Appraise eligible customer vehicles and identify opportunities for acquisition
• Work closely with the Used Car Department to identify inventory needs
• Provide accurate market-based vehicle valuations utilizing current automotive market conditions
• Assist with vehicle acquisition efforts to support dealership inventory objectives

Lead Generation & Relationship Building

• Make outbound calls to generate appointments and vehicle exchange opportunities
• Develop and maintain strong customer relationships
• Produce and distribute a minimum of 10 customer packets daily
• Introduce qualified customers to the sales team when appropriate
• Build repeat and referral business through exceptional customer service

Administration & Reporting

• Track all customer activity and follow-up within VinSolutions CRM
• Generate daily, weekly, and monthly performance reports
• Maintain accurate records and customer communications
• Report directly to dealership management
• Manage all aspects of the Vehicle Exchange Department

What Makes You Successful?

We are looking for candidates with:
• Excellent Follow-Up Skills
• Top-Notch Customer Service Skills
• Ability to Appraise Vehicles in Today's Market
• Strong Organizational Skills
• Outstanding Communication Skills
• Ability to Build, Lead, and Manage Relationships
• Self-Motivation and a Strong Desire to Succeed
• Ability to Create and Maintain Long-Term Customer Relationships
• Strong Phone Skills and Appointment Setting Experience
• Professional Appearance and Positive Attitude
• Ability to Work Independently and Produce Results
• Strong Closing and Negotiation Skills

Qualifications

Required

• Valid Driver's License
• Prior Automotive Sales Experience
• Excellent Verbal and Written Communication Skills
• Customer Service Experience
• Ability to Multitask in a Fast-Paced Environment
• Strong Computer Skills

Preferred

• Experience with VinSolutions CRM
• Experience with CDK
• Vehicle Appraisal Experience
• Dealership Experience
• Vehicle Exchange Experience
• Bilingual Candidates Encouraged to Apply

Accelerate Your Career with South Shore Subaru

If you have a passion for helping customers, building relationships, appraising vehicles, generating opportunities, and delivering an exceptional customer experience, we want to speak with you.

Join South Shore Subaru and the VIP Automotive Group family and discover why our employees build successful, long-term careers with us.

Apply Today!