Ensure customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience
Manage and hire technicians and service advisors
Interview potential new hires
Distribute work among technicians
Prioritize required services
Benefits
Paid training
Paid vacation
Flexible work hours
Medical, dental, and vision
401K
Closed Sundays
Full Job Description
WE OFFER:
Paid training
Paid vacation
Flexible work hours
Medical, dental, and vision
401K
Closed Sundays
RESPONSIBILITIES:
Ensure that customers receive prompt, courteous, and effective service
Serve as a liaison between technicians and customers
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer
Manage and hire technicians and service advisors
Interview and make new hires
Distribute work between technicians
Prioritize required services
Ensure customer has a positive dealership experience
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Spend quality time building relationships with the customers
