Qualifications

• Minimum five years of General Sales Manager experience overseeing a successful dealership's variable operations.
• Proven track record in building and training high-performing sales teams with strong Customer Satisfaction Index (CSI) scores.
• Experience in increasing showroom and internet traffic using SEO, SEM, and traditional marketing strategies.
• Extensive management experience in a Business Development Center (BDC).
• Strong computer proficiency, with preferred knowledge of Dealertrack, vAuto, AutoMate, and Elead.
• Some experience in the purchasing, merchandising, and marketing of Used Vehicles.
• Background in financial management and budgeting in a dealership context.

Responsibilities

• Coach and train the sales team on effective closing techniques to enhance profitability.
• Oversee all showroom activities and ensure comprehensive product knowledge among staff.
• Maintain high Customer Satisfaction scores and identify improvement areas through metric analysis.
• Recruit, motivate, and evaluate the performance of Sales and Product Specialists, Finance Managers, and Service Drive Sales teams.
• Facilitate daily and weekly sales training meetings for the sales team.
• Mentor both new and experienced sales representatives on best practices to boost performance.
• Develop and implement a CRM system to ensure thorough follow-up with prospective buyers, along with monitoring its effectiveness.
• Set delivery protocols and ensure compliance, including an introduction to the service department.

Benefits

• 401(K) plan
• Paid Holidays and Vacation
• Health, Dental, and Vision insurance at group rates
• Basic Life Insurance
• Accident and Critical Illness insurance
• Opportunities for professional growth
• Competitive pay plans