The Roche Support Network group is committed to providing industry-defining support to its customers. As an Automation Implementation Consultant (AIC), you will serve as a technical and workflow authority for assigned Roche automation platforms. Operating as a field-based individual contributor with a high degree of independence and autonomy, you will manage broad assignments that reflect substantial variety, complexity, and technical depth.

In this role, you will apply originality, ingenuity, and independent judgment to evaluate implementation requirements, address complex customer needs, and resolve technical issues that arise during and after the implementation process. This role expands beyond traditional support by requiring active collaboration with cross-functional stakeholders and participating in strategic initiatives to continuously enhance the quality and efficiency of Roche implementations.

• Solution Delivery: Provide complex, post-sales technical support to customers and internal teams regarding the configuration, project management, implementation, verification, calibration, upgrade, and evaluation of Roche diagnostic solutions.

• System Optimization: Analyze, troubleshoot, and optimize automated laboratory workflows, focusing on integrated systems, applications, IT products, and network connectivity.

• Platform Authority: Act as a subject matter expert for implementation and workflow analysis across assigned Roche automation platforms and analytic systems (including c8100, cobas 6000, cobas 8000, and cPRO).

• Workflow Analysis: Utilize independent discretion to adapt procedures, processes, tools, equipment, and techniques to meet the highly complex automation requirements of unique customer accounts.

• Stakeholder Alignment:Actively collaborate with internal partners involved in the automation ecosystem, including System Workflow Consultants (SWC), Key Account Solution Consultants (KASC), IT Solution Engineers, and local field support teams.

• Implementation Quality: Actively engage in marketing or product development initiatives to improve the quality, execution speed, and long-term efficiency of Roche field deployments.

• Problem Resolution:Independently analyze and resolve complex technical questions, escalating only the most highly severe, systemic issues to higher engineering levels.

• Workload Planning: Demonstrate the ability to analyze field resource availability and effectively coordinate schedules for a diverse project team.

• Talent Development: Serve as an internal resource in creating strategic plans to train, coach, and mentor new hires and junior field staff on automation implementation skills, knowledge, and efficiencies.

• Quality Objectives: Maintain and continuously improve the corporate quality system, achieving organizational quality objectives through daily actions and precise documentation.

• Operational Commitment: Demonstrate regular and predictable attendance, which is an essential function of this highly visible field position.

• Bachelor’s degree in Medical Technology, Microbiology, Information Technology or related discipline or equivalent work experience

• 4 years of progressive experience, with 3 years of specific experience with industry or diagnostics

• Core Experience: 3+ years of experience implementing and evaluating complex laboratory IT products, medical diagnostic equipment, reagents, and/or automated systems.

• Automation Expertise: Dedicated experience installing, troubleshooting, and optimizing the cobas 8100 platform. Field implementation and customer training experience specifically with the cobas 8100 is required.

• Analytical Systems Experience: 3 to 5 years of experience with cobas 6000 and cobas 8000 implementation, operation, and troubleshooting. Familiarity with cPRO analytic environments is highly preferred.

• Professional Capabilities: Previous experience mentoring, coaching, or training junior technical personnel.

• Interpersonal Skills: Strong communication, influence, conflict management, and negotiation skills, with a proven ability to build and sustain solid relationships with internal and external stakeholders.

• Mobility & Autonomy: Ability to travel 90% of the time and function effectively as a remote individual contributor under minimal direct supervision.

• Medical Laboratory Scientist (MLS / MT ASCP) or equivalent clinical laboratory certifications.

• Project management experience or formal certifications.

• Consultative skills including the application of scientific analysis to cultivate and manage high-value customer relationships.

Additional Information:

• This is a Field US-based remote position with approximately 70% + travel.

• Relocation benefits are not provided with this job posting.

• Company car is provided with this job posting.

• Ideal candidate should reside within 50 miles of a major metropolitan airport

The expected salary range for this position based on the primary location of Indianapolis is 79,000.00 to 146,600.00  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits