Job Description

This position will be posted until filled. There are 4 roles available.

*Schedule will be 8:00 am - 5:00 pm PST (10:00 - 7:00 pm CST) OR 8:00 am - 5:00 pm MST (9:00 - 6:00 pm CST), West Coast claims experience preferred.

Responsibilities

About the role:

In this role, you will manage moderate to complex auto insurance claims, providing exceptional service to policyholders and third-party customers throughout the claims process. You will investigate, evaluate, negotiate, and document claim decisions while collaborating with vendors and internal partners to ensure accurate, compliant, and timely claim resolutions.

In this role you will:

• Provide claims service via various channels to policyholders and third-party customers
• Adjust moderate to highly complex auto claims
• Create and review estimates, supplements, photos, and supporting documents for accuracy and compliance
• Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions
• Acquire and apply knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the General Motors Insurance claims handling processes and procedures
• Seek guidance from team members to resolve issues and identify appropriate issues for escalation
• Partner with and/or directs vendors and internal business partners to facilitate claims resolution
• Contribute to business goals, performance metrics, and effectively uses tools & technology
• Support workload surges and/or catastrophe operations as needed

Qualifications

What makes you an ideal candidate?

• Moderate knowledge of automobile parts, terminology, repair techniques, and vehicle construction
• Experience handling Property and Casualty claims is preferred
• Proficient with CCC estimating system
• Strong negotiation, analytical, and decision-making skills
• Computer literacy in a Windows operation environment
• Strong written and verbal communication skills
• Ability to implement and adapt to rapid change
• Creative, innovative and forward-thinking mindset
• Ability to navigate and work in multiple systems simultaneously

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Work Experience & Education

• High School Diploma or equivalent required; Bachelor's Degree in related field preferred
• 3+ years of auto claims experience writing estimates and total loss evaluations required
• 3+ years of experience using CCC Portal/estimating software required
• 3+ year of customer contact experience preferred

Licenses and Certifications

• Insurance Adjuster License strongly preferred
• I-Car Platinum Designation preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility.

NOTE: We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

The base range for this role is: $61,000 - $116,000

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.

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