Bachelor's degree in Accounting, Finance, Business, Operations Management, or related field
8+ years of experience in public accounting or professional services operations, with a preference for public accounting firm experience
CPA or relevant professional certification is preferred
Experience in client-facing roles and collaboration with Client Success teams
Proficiency with budgeting, KPI reporting, and resource planning in professional services environments
Responsibilities
Lead daily operations and execute strategies for service delivery and departmental goals
Monitor workflows, service levels, and team performance using dashboards and reporting tools
Collaborate with leadership to meet revenue and profitability objectives
Oversee budget reporting, staffing alignment, and revenue goals with key stakeholders
Manage team expectations and accountabilities for performance and quality standards
Address performance gaps and implement action plans in partnership with leadership
Develop staffing plans and address capacity gaps collaboratively with leadership
Benefits
Comprehensive medical, dental, and vision coverage
401(k) with employer match
Options for Health Savings Accounts and Flexible Spending Accounts
Flexible paid time off plus 10 holidays
Wellness reimbursement on a monthly basis
Access to learning platforms and credential support
Work-from-home allowance and provided technology
Inclusive and collaborative workplace culture
Full Job Description
Audit Director of Practice Operations
What You'll Do
Lead day-to-day department operations and execute strategies that support service delivery, department goals, KPIs, and continuous improvement.
Monitor workflows, deadlines, service levels, and team output; use dashboards and reporting to improve visibility, accountability, project management, and operational effectiveness
Partner with leadership to achieve monthly, quarterly, and annual revenue and profitability goals; monitor key metrics including revenue, productivity, utilization, realization, margin, turnaround time, and capacity.
Oversee revenue projections, scheduling variance, and budget-to-actual reporting; collaborate with leadership, Client Success, Marketing/Business Development, and Resource Management to align pipeline, budgets, billing rates, staffing, and scheduling with projected demand and revenue goals.
Lead and support assigned team members by setting expectations, managing workloads and priorities, and promoting accountability for performance, deadlines, quality, and service standards.
Partner with leadership and Resource Management to allocate work effectively, address performance gaps related to utilization, client service hours, or production goals, and implement action plans as needed.
Develop staffing plans and compare budgeted staffing needs to actual capacity; partner with leadership and People Operations to address gaps and support client service commitments
Partner with the Department Head, Principals, and People Operations on employee relations, performance concerns, coaching needs, and related team matters.
Support quality assurance and promote accuracy, consistency, timeliness, and adherence to firm service standards, quality management processes, and applicable legal, regulatory, and professional requirements.
Collaborate with Department Heads, Principals, Client Success, People Operations, Finance, Resource Management, Marketing/Business Development, and other stakeholders to resolve issues, improve coordination, and execute department and firm initiatives
What You Bring
Bachelor's degree in Accounting, Finance, Business, Operations Management, or a related field
Minimum of 8 years of progressive experience in public accounting, practice operations, professional services operations, or a related leadership role; public accounting firm experience strongly preferred.
Preferred: CPA or other applicable professional certification, Experience partnering with Client Success and other client-facing leadership functions.
💡 What Sets You Apart
Experience with budgeting, KPI reporting for a professional services firm, resource planning, workflow management, and operational decision-making in a professional services environment.
Experience working cross-functionally with firm leadership, People Operations, Finance, Resource Management, Client Success, and other internal stakeholders.
Experience using practice management, project management, time management, workflow, reporting, or similar operational systems.
Specific technical knowledge or experience may be required based on the department or practice area supported, including Tax, Assurance, Client Accounting Services (CAS), or other consulting and advisory services.
Experience leading process improvement, technology adoption, automation, or AI-enabled workflow initiatives.
Why You'll Love Working at REDW
Compensation
Salary range: $138,400 - $173,000
Final offer based on location, experience, skills, licensure, and business need
