Cognizant

Audio Visual Engineer

Cognizant$79K — $92K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-8 years of experience in enterprise AV, conferencing, or collaboration technologies.
  • Working knowledge of Zoom Rooms administration.
  • Familiarity with AV equipment and collaboration platforms.
  • Basic networking and Windows OS understanding.
  • Strong troubleshooting skills for audio, video, and conferencing issues.
  • Effective customer service and communication skills.
  • Experience with ticketing and incident management tools.

Responsibilities

  • Support and monitor Zoom Room environments for operational readiness.
  • Utilize Zoom Dashboard for troubleshooting room-related issues.
  • Manage lifecycle activities for Zoom Rooms, including setup and validation.
  • Perform configuration tasks for Zoom Room activation and setup.
  • Use remote management tools for incident resolution.
  • Conduct testing of AV spaces with field support teams.
  • Collaborate with L1 support teams on AV technology troubleshooting.

Benefits

  • Onsite role in Santa Clara, CA.
  • Collaborative working environment.
  • Opportunities for professional development and certifications.
Full Job Description
Cognizant is seeking a customer-focused and detail-oriented L2 Audio Visual Engineer to support enterprise AV and collaboration environments. This role is responsible for monitoring, troubleshooting, and maintaining Zoom Room technologies while providing operational support to end users, field support teams, and AV engineering teams. The ideal candidate will possess strong communication skills, foundational Cognizant is seeking AV and IT knowledge, and the ability to resolve incidents efficiently while ensuring a high-quality user experience.

Key Responsibilities
  • Support Zoom Room environments, including monitoring room health, connectivity status, and operational readiness.
  • Utilize the Zoom Dashboard to identify and troubleshoot room-related issues.
  • Manage Zoom Room lifecycle activities, including room activation, construction mode configuration, and return-to-service validation.
  • Perform Zoom Room activation and configuration tasks, including management of activation codes and room setup requirements.
  • Utilize Zoom Room Web Controller and remote management tools to support room operations and incident resolution.
  • Conduct functional testing and validation of AV spaces in partnership with field support teams.
  • Leverage remote support tools to reboot systems, clear system notifications, and restore service availability.
  • Collaborate with L1 Field Services teams to troubleshoot and resolve AV and conferencing technology issues.
  • Provide operational and logistical support to AV Engineering and Desktop Technology teams as required.
  • Escalate complex incidents to senior AV engineers while documenting troubleshooting activities and findings.

Qualifications
  • 5-8 years of experience supporting enterprise AV, conferencing, or collaboration technologies.
  • Working knowledge of Zoom Rooms administration, monitoring, and troubleshooting.
  • Familiarity with enterprise AV equipment, meeting room technologies, and collaboration platforms.
  • Basic understanding of networking, Windows operating systems, and IT service management practices.
  • Ability to diagnose and resolve AV, audio, video, and conferencing issues.
  • Strong customer service, communication, and documentation skills.
  • Ability to work collaboratively across IT, Workplace Services, Facilities, and business teams.
  • Experience utilizing ticketing and incident management platforms.

Preferred Certifications
  • CTS (Certified Technology Specialist)
  • Zoom Rooms Certification
  • Extron Certification

Applicants must be authorized to work in the US. Cognizant will not offer visa sponsorship now or in the future. This is an onsite role in Santa Clara, CA and applicants must be willing to work from the office. The salary range for this role is between $79000 and $92000 depending on skills and qualifications of the candidate. Applications will be accepted till 8/15/2026.




About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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