Advanced Micro Devices, Inc

Audio Video Systems Engineer

Advanced Micro Devices, Inc$90K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in audio-visual operations or service delivery
  • Proven expertise in Cisco/Polycom systems
  • Strong communication skills, especially with executive-level stakeholders
  • Ability to thrive in fast-paced environments
  • Experience with AI technologies for reporting and enablement

Responsibilities

  • Ensure global video fleet is operational and well-maintained
  • Troubleshoot and resolve conferencing service incidents
  • Manage cloud video interoperability partnerships to meet KPIs
  • Create dashboards using AI tools to track success metrics
  • Maintain accurate inventories of AV service products
  • Plan and coordinate yearly equipment refresh and upgrades
  • Provide feedback to senior management on project deliverables

Benefits

  • Health, dental, and vision insurance
  • Retirement savings plans with employer matching
  • Flexible work arrangements including hybrid options
  • Professional development opportunities
  • Work in a collaborative and innovative team environment
Full Job Description
THE ROLE:

We are looking for an adaptive Audio-Visual Operations Engineer to join our team. This role involves supporting a global user facing technology footprint and ensure operational excellence for the service offering. The selected candidate will serve as a subject matter expert in audio visual/collaboration services as well as engaging in video event support where required and targeted project work to ensure ongoing support for larger initiatives. Join us!

THE PERSON:

The ideal candidate will have experience in audio visual centric operations, service delivery, Cisco/Polycom fleet operations and excellent communication abilities, particularly with C-Level executives. This person will thrive in a fast-paced environment and will have a strong bias towards enabling customer success through service delivery. The person will have excellent team work and collaboration skills with a proven track record of delivering projects on time.

KEY RESPONSIBILITES:

Support and Operations:

  • Ensure global video fleet is at peak operational health through monitoring and maintenance as required.


  • Troubleshoot and resolve video conferencing and event service incidents, including RMA's (return material authorizations), and hardware/software issues.


  • Manage cloud video interoperability partners (i.e. Pexip, Cisco, Synergy Sky, etc) to ensure appropriate KPIs are met for service success.


  • Utilize AI tools and related applications to create dashboards and other tools to efficiently report out on success metrics and related KPIs


  • Utilize the existing management-tracking tool ServiceNow for all related incident tracking, service tickets, and change requests.


  • Report any Exec and P1/P2 AV issues during a Daily Operations meeting.


  • Operate, maintain, and upgrade video conferencing equipment, test environment, and infrastructure.


New Technologies and Deployments:

  • Serve as a point of escalation for engineering incidents.


  • Maintain accurate inventories of service-related products for reference and review.


  • Plan out yearly refresh and upgrade work with teams according to depreciation schedules and Site Expansion activities.


  • During the year, maintain a list of Conversion requests, create Utilization Heat Maps and review with VP quarterly for approval


  • Build global video fleet standards through the following:


  • Maintain standard offerings for deployment.


  • Define requirements for next generation fleet adaptations.


  • Maintain relationships with technology partners and suppliers for implementation.


  • Evaluate new technologies for deployment and make recommendations with an AMD-on-AMD mindset.


  • Collaborate with teams cross-functionally to ensure successful delivery of projects and services.


  • Assist in project related tasks and deliverables to drive solutions to completion.


  • Provide feedback to senior management/C-suite on projects and process improvements.


  • Identify incident trends; recommend and implement solutions to reduce volume.


  • Vendor management in support of project and service deliverables.


  • Leverage AI wherever possible to increase efficiency and build adaptive solutions.


  • Collaborate with operations and support teams to provide direction/support, streamline processes, improve efficiency, and enhance the overall user experience.


  • Plan out yearly refresh and upgrade work with teams according to depreciation schedules and Site Expansion activities.


  • During the year, maintain a list of Conversion requests, create Utilization Heat Maps and review with VP quarterly for approval


  • Evaluate new technologies for deployment and make recommendations with an AMD-on-AMD mindset.


  • Collaborate with teams cross-functionally to ensure successful delivery of projects and services.


  • Assist in project related tasks and deliverables to drive solutions to completion.


  • Provide feedback to senior management/C-suite on projects and process improvements.


  • Identify incident trends; recommend and implement solutions to reduce volume.


  • Build rapport of innovation within our organization and cross functionally.


  • Seek out customer feedback for road maps.


  • Foster a team culture that promotes knowledge sharing, excellence, and collaboration.


PREFERRED EXPERIENCE:

  • Operational focus in a fast paced, best in class, technology support function.


  • Extensive project management experience and a focus on delivery.


  • Strong presentation skills.


  • Experience with AI technologies and applications for enablement and reporting.


  • Experience with the following vendors and process management in these focus areas:


  • Cisco/Polycom video endpoints


  • Webex Control Hub/Poly Lens management platforms


  • Zoom meetings and webinars


  • Vyopta and Thousand Eyes video monitoring platforms


  • Splunk data collection services


  • Crestron and Extron video


  • Crestron, Extron and QSC control systems


  • Biamp, QSC and Extron audio workflows


  • Shure wireless and installed microphone systems


  • Sony, Samsung, and related display vendors.


  • Megapixel, Sony, Nova star video wall products.


  • Experience with video support and engineering efforts.


  • Experience with process management, implementation and development.


  • Experience in dashboarding and data metrology.


  • Experience with programming languages such as Python, C/C+, SIMPL, Lua and others a plus.


  • Proven experience in C-Level interactions.


ACADEMIC CREDENTIALS:
  • Bachelor's/Master's degree in Computer Science or related field strongly preferred


This role is not eligible for visa sponsorship.

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Benefits offered are described: AMD benefits at a glance.

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Learn more about Advanced Micro Devices, Inc
Size
15,500 employees
Market Cap
$100.9 billion
Industry
Net Income
$2.4 billion
Founded
1969
5 Year Trend
+30.9%
Revenue
$9.7 billion
NASDAQ

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