Overview

The Atlassian Platform Engineer will support enterprise-levelJiraandConfluenceadministration for ahigh-visibility national security mission. This is a hands-on engineering and operations role that is critical tomodernizing and scaling collaboration platforms across multi-enclave, high-security environments.

This role will partner closely with mission stakeholders, security, IT, and operations teams to deliverresilient, secure, and high-performing Atlassian solutionsthat enable federalpublic safety and national securityobjectives. This role requires an Atlassian expert who is equally comfortable administering platforms, solving complex problems, and collaborating with technical and non-technical stakeholders.

This position aligns with Cayuse92s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.

Responsibilities

• Administer and scaleJira, Confluence, Jira Service Management (JSM), and Crowdto support daily enterprise operations across multiple enclaves.
• Design, configure, and optimizeworkflows, fields, screens, schemes, dashboards, reports, templates, and permission modelsto support mission-specific and enterprise-wide use cases.
• Manage and governAtlassian Marketplace apps, including installation, configuration, upgrades, license management, troubleshooting, and performance validation.
• Overseeaccess and identity managementacross Atlassian platforms, including configuration ofCrowd, Microsoft Entra ID (Azure AD), and SSO/SAML integrationsin alignment with security and identity policies.
• Own day-to-dayplatform operations, including upgrades, patches, configuration changes, deployments, backups, log management, and monitoring.
• Implement and tunemonitoring, alerting, and loggingto proactively identify and resolve performance, stability, and capacity issues.
• Partner with infrastructure and security teams to validatehigh availability, disaster recovery, andbackup/restorestrategies for Atlassian environments.
• Triage and resolve support tickets, ranging from standard access requests to complex configuration and workflow changes.
• Providetier 2/3 supportfor Jira, Confluence, JSM, and Crowd-related incidents and service requests.
• Develop and maintainknowledge articles, how-to guides, and training materialsthat enable self-service and reduce ticket volume.
• Engage directly with mission teams to understand requirements and translate them into scalable, supportable tool configurations.
• Support federal compliance needs, includingFISMA/ATO-related documentation, audit support, and configuration baselinesin accordance with security and governance requirements.
• Ensure Atlassian configurations, integrations, and plugins adhere tosecurity controls, least privilege, data protection, and logging requirements.
• Contribute to and enforcestandards, patterns, guardrails, and best practicesfor Atlassian usage across the enterprise.
• Collaborate withAgile, DevSecOps, and mission delivery teamsto configure Atlassian tools that align withAgile/SAFe frameworks, ceremonies, and reporting structures.
• Identify opportunities to enhanceautomation, workflow efficiency, and user experienceacross Jira, Confluence, and JSM.
• Participate in roadmap planning for Atlassian platforms, includingfeature evaluation, capacity planning, and migration or modernization initiatives.
• Other duties as assigned.

Qualifications

• Minimum 5 yearsof experience supportingenterprise IT platforms or collaboration ecosystems
• Hands-on experience administeringenterprise Jira, Confluence, and Crowd, with strong emphasis on:
  • Workflow and scheme design
  • Automation rules and configuration
  • Plugin/app installation, configuration, and lifecycle management
• Familiarity with:
  • Linux administration(e.g., RHEL, CentOS, or equivalent)
  • Relational databasessuch as PostgreSQL and MySQL
  • FISMA / ATO complianceprocesses and associated documentation
• Strongwritten and verbal communication skills, with demonstrated ability to engage stakeholders and collaborate across technical, mission, and leadership teams.
• Proven ability to operate infast-paced, dynamic environments, manage multiple priorities, and deliver under evolving mission needs.
• Familiarity withAgile and/or SAFedelivery methodologies, including the ability to configure Jira and related tools to supportbacklogs, sprints, PI planning, and standard ceremonies.
• Ability and willingness to workonsite in Washington, DC, 5 days per week.
• Education/Experience:
  • Bachelor92s degree inInformation Technology, Computer Science, Engineering, or a related field, or equivalent relevant experience
  • 5+ yearsof relevant professional experience
• Active Top Secret Security Clearance is required.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills Required:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Preferred Qualifications:

• Experience integratingAI-enabled capabilitiesinto collaboration platforms, such as:
  • Intelligent ticket classification and routing
  • Smart suggestions or AI-driven knowledge search
  • Automation leveraging machine learning insights
• Experience supporting or obtainingCI Polygraph(willingness to undergo CI poly).
• Exposure to or experience with:
  • Atlassian Data Centerdeployments in secure or on-premise environments
  • Infrastructure as Code (IaC), CI/CD pipelines, or DevSecOps toolchains that integrate with Jira or Confluence
  • Scripting for automation (e.g., Python, Bash, Groovy) or use of Atlassian REST APIs for integrations and bulk operations

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD26D Insurance (Company Provided)
• Voluntary Life and AD26D options
• 401(k) Retirement Savings Plan with matching after one year
• Paid Time Off

Reports to: Program Manager

Working Conditions

• Professional office environment with the ability to work on-site.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Pay RangeUSD $139,000.00 - USD $143,228.00 /Yr.