UnitedHealth Group

Associate Tech Support Analyst

UnitedHealth Group • $60K — $108K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of experience with PC operating systems, particularly Windows 11
  • 3+ years of Desktop support experience
  • 3+ years of Technology Support experience
  • 2+ years of experience with Networking Principles (TCP/IP, LAN, WAN)
  • 2+ years of experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint)
  • Ability to travel to local offices as needed.

Responsibilities

  • Analyze and investigate hardware/software issues
  • Provide technical support for shared desktop applications
  • Identify and solve problems using data and facts
  • Investigate non-standard requests with occasional assistance
  • Prioritize and organize workload to meet deadlines
  • Provide explanations and information on technical topics
  • Leverage enterprise-approved AI tools for workflow improvement.

Benefits

  • Accrue Paid Time Off from the first pay period, plus 8 paid holidays
  • Comprehensive medical plan options with health spending accounts
  • Dental, vision, life, and disability insurance coverage
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Education reimbursement for professional development
  • Employee discounts
  • Access to an Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary benefits like pet and legal insurance.
Full Job Description
As an Associate Technical Support Analyst, you will be tasked with providing level 2, desktop support, troubleshooting hardware and software issues on desktop, laptop and tablet computers both remotely and face-to-face at our walk-up locations.

Primary Responsibilities:

  • Analyze and investigate
  • Provide explanations and interpretations within area of expertise
  • Provide local and remote technical support for United Health Groups shared desktop applications
  • Use pertinent data and facts to identify and solve a range of problems within the area of expertise
  • Investigate non-standard requests and problems, with some assistance from others
  • Work exclusively within a specific knowledge area
  • Prioritize and organize your own work to meet deadlines
  • Provide explanations and information to others on topics within the area of expertise.
  • Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement


What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 3+ years of experience with PC operating systems including Windows 11
  • 3+ years of Desktop support experience
  • 3+ years of Technology Support experience
  • 2+ years of experience with Networking Principles, Internet Protocol Suite (TCP / IP), Local Area Networks (LAN) and Wide Area Networks (WAN)
  • 2+ years of experience with Microsoft Office operating systems, including application and troubleshooting Microsoft Word, Microsoft Excel and Microsoft PowerPoint
  • Ability to travel to another local office (within 1-2-mile radius) as needed


Preferred Qualifications:

  • Bachelor's Degree (or higher)
  • Microsoft Certifications
  • Information Technology Certifications (CompTIA A+ or Network+)
  • Experience using Bomgar and Altiris
  • Experience in a Call Center or Customer Service role
  • Mobile device support experience (Android and IOS)
  • MAC support experience (iPad and iPhone)
  • Wireless networking experience
  • Experience with service ticketing / tracking systems
  • Experience with Remote Control / Remote Assistance tools (Bomgar, native tools within Windows, and Altiris)


Soft Skills:

  • Written/verbal communication skills
  • Enjoy challenging troubleshooting situations and pay attention to details
  • Highly motivated individual with excellent consumer-facing skill - sets
  • Must be a self-starter and able to work independently while being part of a decentralized team


Physical Requirements and Work Environment:

  • Ability to lift to 30 lbs


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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