UnitedHealth Group

Associate Systems Management Analyst

UnitedHealth Group$60K — $108K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years in large-scale Mainframe environments with multiple LPARs or a Bachelor’s degree
  • 2+ years experience in handling Workload Automation requests across multiple applications
  • 2+ years supporting Mainframe maintenance changes
  • 1+ year technical experience with CICS, DB2, and Mainframe infrastructures
  • Ability to work onsite full-time at MN053 Data Center and follow security protocols
  • Willingness to work night shifts (12.5 hr days, Thur-Sat)

Responsibilities

  • Manage approximately 15 million monthly batch requests across Mainframe environments
  • Monitor system performance hourly to meet online SLAs
  • Proactively escalate operational issues threatening SLAs to leadership
  • Support Mainframe maintenance changes and execute WLA requests
  • Conduct Data Center escorts and enforce vendor security compliance
  • Automate operational workflows using approved AI tools to enhance task efficiency
  • Evaluate emerging tech trends for operational improvement and innovation

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase options
  • 401k contribution plans
  • Varied benefits and incentives available based on eligibility
Full Job Description
Position Summary:

As an Associate Systems Management Analyst on the Systems Operations team, you will play a critical role in supporting mission-critical enterprise Mainframe systems onsite at the MN053 Data Center. In this high-impact operational role, you will work within a collaborative team environment to manage high-volume batch operations, maintain environment stability across multiple LPARs, and support core technologies including CICS, DB2, and Workload Automation as a Service (WLAaaS). You will leverage enterprise-approved AI tools to streamline operational workflows, monitor hourly online Service Level Agreements (SLAs), and drive continuous improvement across large-scale Mainframe operations.

Primary Responsibilities

  • In a team environment, handle approximately 15 million batch requests for application staff per month across enterprise Mainframe environments
  • Actively monitor system performance by the hour to ensure upcoming online Service Level Agreements (SLAs) are met
  • Escalate operational issues to leadership proactively when SLAs are in jeopardy
  • Support Mainframe maintenance changes and execute Workload Automation requests for multiple application teams
  • Conduct onsite Data Center escorts and strictly enforce compliance with outside vendor security protocols
  • Leverage enterprise-approved AI tools to streamline daily operational workflows, automate routine batch processing tasks, and drive continuous improvement
  • Evaluate emerging technology trends to inform operational solution design, batch efficiency, and strategic innovation
  • Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 2+ years of experience in a large-scale Mainframe environment supporting multiple LPARs (or Bachelor's degree)
  • 2+ years of experience supporting multiple application teams with Workload Automation requests
  • 2+ years of experience supporting Mainframe maintenance changes
  • 1+ years of technical experience working with CICS, DB2, and Mainframe infrastructure environments
  • Ability to work onsite full-time at the MN053 Data Center facility and comply with physical security protocols
  • Night shift - Shift (Night Shift End of Week 12.5 hr days. Thur-Fri- Sat)


Preferred Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline
  • 3+ years of working knowledge and hands-on experience using ServiceNow for incident and change management
  • 3+ years of experience utilizing Workload Automation as a Service (WLAaaS) tools such as TWS/z or CA7
  • IT Service Management (ITSM) certification (or equivalent experience utilizing ServiceNow)
  • Practical experience incorporating AI-assisted operational tools to improve task efficiency or incident monitoring


Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29.00 to $52.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

About UnitedHealth Group

UnitedHealth Group is a medical facility. They offer health technology, health finance, and pharmacy services. They are utilizing clinical data and intelligence to assist in the redesign, automation, and deployment of technology to streamline administrative operations and clinical decision-making. Payment systems for both consumers and providers are critical components of a health-care system.

UnitedHealth Group Careers

Joining UnitedHealth Group means becoming part of a diverse team dedicated to making a difference. As a leader in health services and innovation, our company offers a variety of job opportunities that allow professionals to leverage their skills, drive innovation, and improve lives. Work You’ll Do At UnitedHealth Group, you’ll contribute to a mission-focused environment where your expertise will influence the health and well-being of people worldwide. Our employment opportunities span across a wide range of disciplines, from healthcare specialists to data analysts, ensuring that your career journey is both dynamic and rewarding. Transform Healthcare with Your Expertise UnitedHealth Group stands at the forefront of health innovation. Our team collaborates to deliver solutions that lead to better patient outcomes. Working with us, you’ll find yourself at the intersection of technology, healthcare, and leadership, providing key insights that drive industry transformation. Join Our Global Team As part of our team, you’ll engage with over 300,000 professionals globally, dedicated to building a diverse and inclusive workplace. UnitedHealth Group is not just a company; it’s a community where you can grow your career through continuous learning and leadership opportunities. Our commitment to diversity training ensures that every team member can thrive. UnitedHealth Group Career Development We are committed to your professional growth. Explore career paths filled with promising job opportunities and internships that will harness your potential and expand your capabilities. Whether you’re a seasoned professional or a recent graduate, you’ll find that our career development programs support your ambition at every level. Innovative Work Environment At UnitedHealth Group, innovation is at the core of our operations. We encourage our team to bring forward-thinking ideas that challenge the status quo and lead to breakthrough improvements in patient care. Be Part of a Great Team Our culture fosters a collaborative and supportive environment where every member’s contribution is valued. Enjoy the benefits of being part of a global team that’s committed to making a difference in people’s lives. Future-Proof Your Career With UnitedHealth Group, your career is future-proof. Dive into a range of positions that offer both challenges and rewards. Our robust support system includes unmatched training, development programs, and certification support to propel your career forward. Stay Connected Join Our Team Discover the right position that matches your skills and interests. We are always hiring and look for passionate, curious, and solution-driven team players. Search UnitedHealth Group jobs today and take the first step towards a fulfilling career. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can use today—all from the people who work here. Read Careers Blog Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UnitedHealth Group.
Learn more about UnitedHealth Group
Size
350,000 employees
Market Cap
$493.1 billion
Industry
Net Income
$15.4 billion
Founded
1974
5 Year Trend
+9.2%
Revenue
$257.1 billion
NASDAQ

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