As an Associate Sys & App Mgt & Sup Specialist, you will balance your time between service operations and improving day-to-day routine activities. You will use our tools and big data to optimize operations. In collaboration with Sr. Staff, you will be in the front line to own the service and keep availability and security to the highest standards. In collaboration with product teams and with other senior support staff you will propose how we can optimize and improve the way we operate and support our products. This will include reduction of manual effort through automation, optimize abilities of tools, and use big data to proactively detect anomalies before it affects our service. We operate in a 24/7 financial world, which means the role can include weekend hours on a rotational basis.
What to expect:
In this role, you will:
- Exert technical influence to improve the reliability of our production products and systems.
- Resolve moderately sophisticated issues through investigation and solution development for effective mitigation and prevention of future recurrence by means of process, procedure, or tools improvements.
- Design, develop, test and maintain automation tools to be used by our team and for problem management investigations
- On a rotational basis, periodic work in the weekend to support production deployments or monitoring activities. Shift premium applicable for rotations.
- Participate in system/network projects/enhancements by representing the department and providing technical input ensuring alignment to documented processes and procedures and risk mitigation effort
Responsibilities:
- Be part of a team of product specialists leading the critical services from the Swift Central Control Centre.
- Identify and automate repetitive and manual tasks in the day-to-day service operations.
- Optimize tools and see opportunities to use big data to pro-active detect anomalies before it affects our service.
- Work with other support staff to standardize product monitoring dashboards and see opportunities for harmony between those products.
- Participate in day-to-day monitoring and control activities, problem management and change implementation.
- Identify problems and use procedures and documentation for the best actions and participate in the mitigation or resolution.
- Implement changes in order to improve products, or to mitigate problems on our products or underlying infrastructure.
- Collaborate with other groups like network services, software systems engineering and development teams to restore availability of services and identify and correct problems.
- Continue to keep up to date on technical and product changes, and new requirements to monitor and support the products and applications.
Technical skills & proficiencies:
Required:
- Experience with HP-UNIX and/or RHEL Linux
- Experience with big-data analytics tools like Kibana and Elastic Search
- Experience with Oracle or other DB Platforms
- Experience with automation/scripting to optimize operational product management (including ksh, Python, Perl, Bash)
Preferred:
- Familiarity with configuration and deployment management software such as: Bitbucket, Jenkins and Ansible.
- Exposure to network technologies such as: TCP/IP, DNS, Firewall, ADC, VPN
Professional skills & proficiencies:
- Driven with a proven ability to quickly adapt and respond to change.
- Ability to perform under stress and be part of a multicultural team.
- Analytical and methodical in problem investigations and approach.
- Focused and procedure/process oriented.
- Customer oriented and quality mind-set.
- Open-minded, solutions oriented, and a phenomenal teammate
Education:
Bachelor’s Degree in Information Technology or Engineering
Swift is unable to sponsor an employment authorization for this position now or in the future.
The estimated salary range for a new hire into this position in Culpeper is $64,282 to 119,382 Annual USD. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employees contingent on personal and company performance. Our generous benefits program includes medical, dental, vision and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.
