About the roleWe're looking for an
Associate Solution Consultant, Post-Sales (Channel) to support the successful onboarding and early success of partners and their customers using Socure's identity verification and fraud prevention platform. In this role, you'll work closely with internal teams and channel partner stakeholders to guide implementations, provide technical assistance, and help ensure a smooth experience during early adoption.
This role is ideal for someone with strong technical aptitude, experience working with customers or partners, and a desire to grow into a more strategic Solution Consulting role in a collaborative, fast-paced environment.
What you'll do:As a Post-Sales Solution Consultant, your focus is to help partners and their customers successfully adopt and realize value from Socure's solutions. You'll support onboarding, drive early-stage adoption, and build the technical foundation for long-term success.
You'll work closely with Senior Solution Consultants, Alliance Directors, and partner teams to ensure implementations are successful, questions are resolved quickly, and customers are set up to see measurable value.
Responsibilities:- Support onboarding and implementation efforts for channel partners and their customers, ensuring a smooth transition from sales to post-sales
- Act as a technical resource for partner-facing teams, helping them understand product capabilities, integration approaches, and best practices
- Design and deliver training sessions for partner customer support and technical teams, enabling them to confidently support their end customers
- Develop and maintain partner enablement materials (e.g., playbooks, troubleshooting guides, FAQs, demo environments) to scale partner self-sufficiency
- Assist in troubleshooting technical issues and answering product-related questions, escalating to internal teams (Product, Engineering, Data Science) as needed
- Help monitor early adoption and performance, identifying opportunities to improve usage, configuration, or outcomes
- Partner with senior Solution Consultants to prepare for and contribute to partner reviews (e.g., QBRs), including gathering insights and performance data
- Proactively identify knowledge gaps within partner teams and recommend targeted enablement or process improvements
- Collect and relay partner and customer feedback to internal teams to help inform product improvements and roadmap priorities
Qualifications:- Bachelor's degree in a relevant field or equivalent practical experience
- ~2-5 years of experience in a customer-facing, technical role (e.g., Technical Account Manager, Implementation Consultant, Support Engineer, or similar)
- Experience working with APIs, data analysis, or technical integrations (basic familiarity is sufficient; depth will be developed in-role)
- Strong problem-solving skills and ability to communicate technical concepts clearly to non-technical audiences
- Comfortable working cross-functionally and supporting multiple stakeholders, including external partners
- Familiarity with tools or concepts such as REST APIs, SQL, or data analysis is helpful but not required
- Excited by the challenges of a fast-paced, mission-driven company set on disrupting the identity verification industry
Nice to Have (Not Required):- Exposure to fraud, risk, or identity verification concepts
- Experience supporting SaaS implementations or onboarding processes
- Experience working with partners, resellers, or indirect customer models
- Familiarity with basic analytics or performance measurement
Additional Details:- This is a potential hybrid role with up to ~20-30% travel as needed
