Hi, we're Oscar. We're hiring an Associate to join our Provider Success team.
About the role:The Associate, Provider Success drives solutions to acute and systemic issues within Oscar's operations. The Associate owns end-to-end solutioning of provider escalations, orchestrating efforts cross-functionally with multiple internal partners, while building strong relationships through effectiveness and trust.
You will report into the Manager, Provider Success.
Work Location: This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid
Pay Transparency: The base pay for this role is: $96,876 - $127,149 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities:- Leads and cross collaborates on problem definition, acute error remediation, and root cause solution development
- Utilizes data to drive business decisions to impact cross-functional strategy
- Develops trusting relationships with relevant internal/external stakeholders through effective communication, collaboration and positive outcomes.
- Supports Oscar team members through knowledge sharing, process documentation, and tooling development
- Other duties as assigned
- Compliance with all applicable laws and regulations
Requirements:- 3+ years of relevant technical experience in operations, data analysis, and/or consulting within healthcare
- 3+ years experience cooperatively developing project plans with internal and external stakeholders
- 3+ years experience designing and improving workflows, including development of accompanying operating and technical procedures and tooling
- Experience managing complicated business challenges: developing understanding, distilling and communicating that understanding to technical and non-technical audiences.
- Healthcare experience
Bonus points:- Knowledge management, training, or content development in operational settings
- 2+ years experience using SQL to manipulate and analyze large data sets to solve business problems
- Process Improvement or Lean Six Sigma certification
- Structured, systematic, and critical thinking
- Strong verbal and written communications
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
