The Position

Responsible for supporting the development patient solution strategies that maximize access to therapies. Responsible for supporting best in class solutions t while driving budget and program efficiencies. This individual will function as support to the lead and maintain a high-level of collaboration and integration with all relative field teams (Sales, Field Reimbursement Managers and Market Access), Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR and Market Research. The position has high exposure to senior management and requires a highly motivated individual who is able to work cross-functionally & independently in order to accomplish objectives.

Relationships

Reports to the Senior Director/Director, Key internal relationships include brand marketing, market access, Enterprise Insights, sales, medical/CMR, legal, compliance and regulatory. Other internal relationships include Public Affairs, Government Affairs & US Corp Giving & Social Impact. External relationships include relations with patient/caregiver consultants and, key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Essential Functions

• Operational Management & Business Suppport
  • Support all current and future launch products. This includes supporting the development the postscript optimal Patient journey and support of Patient Support HUB suppliers
  • Manage existing patient support programs
  • Support design, implementation and ongoing management of all programs
  • Partner with analytics teams to develop performance dashboards and interpret operational data for purposes of assessing market access trends, hub program utilization and performance against defined KPIs. Enhance the customer experience via market research to assess program performance, including current and competitive offerings
  • Function as subject matter expert on patient r support solutions and collaborate cross functionally to design and implement programs that compliantly support the company's patient support objectives for inline and launching brands
  • Implement standardized auditing and active call monitoring
  • Support the development and maintenance of SOPs and business rules related to all US patient support. Maintain program SOPs, exceptions processes, workflows, scripting, training and reports. Manage external partner performance against contractual arrangements, SOPs, KPIs and budget. Ensure adherence to all compliance and regulatory requirements
• Fiscal Management
  • Demonstrate fiscal discipline and accountability to effectively and efficiently manage external partners and vendors' performance through appropriate metrics. In partnership with Sr. Director and procurement, negotiate and execute contracts / SOWs
• Field Engagement & Issue Management
  • Maintains trusting, collaborative relationships and alliances with internal and external partners, focused on addressing key business issues, objectives and processes
  • Works closely with Sales, Marketing & Market Access teams to ensure the design and execution of high-impact program strategies that support patients
  • Support development of communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns
  • Engages with healthcare professionals to address concerns and drive ongoing and appropriate patient support experiences
  • Develops and presents compelling plans and recommendations for management endorsement
• Insight Generation
  • Monitor and assess program effectiveness, implementing data driven improvements to improve program offerings
  • Support the annual brand planning process with data driven insights
  • Execute ongoing analyses of the market in terms of coverage and reimbursement issues impacting Novo Nordisk's products, existing and emerging payer policies, competitive reimbursement landscape, trends, pricing, contracting strategies and potential barriers to provider and patient access
• Customer Support
  • Attends key customer meetings to proactively remain up to date on changes and related needs for patient support
  • Develops recommendations and lead team to implements program changes to ensure ongoing compliance, industry competitiveness and operational excellence
  • Collaborates with internal and external stakeholders in development of Patient Solutions technology

Physical Requirements

10-20% overnight travel required.

Qualifications

• Bachelor's degree or equivalent required, MBA-preferred
• 8+ years of progressive brand management/marketing and/or sales/operations experience required
• 3+ years of experience with patient support hubs, specialty pharmacies and/or healthcare institutions required
• Agency/Vendor management experience required
• Ability to collaborate on cross-functional teams required
• Anticipates problems and roadblocks to avoid crisis management
• Must have proven track record of developing accurate short- and long-term business plans, results and follow up
• Must have solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes
• Ensures timely execution and follow-up. Meets deadlines
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required

The base compensation range for this position is $ 152,7000 to $ 267,300. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy and parental leave policy.