Sentara Healthcare

Senior Director, System Operational Process Improvement

Sentara Healthcare$120K — $150K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in strategic leadership roles, preferably in transformation initiatives
  • Demonstrated ability in cross-functional collaboration and stakeholder engagement
  • Strong analytical skills for data-driven decision making
  • Proven record of managing complex projects within scope, schedule, and budget
  • Experience in developing transformational strategies and processes
  • Expertise in change management methodologies
  • Ability to lead diverse teams and manage matrix reporting structures

Responsibilities

  • Lead organizational transformation initiatives by challenging traditional processes
  • Identify and redesign workflows to eliminate inefficiencies
  • Develop practical solutions to improve operational simplicity
  • Translate complex concepts into actionable improvement plans
  • Collaborate with IT to integrate automation and AI in redesigned processes
  • Ensure streamlined processes are implemented before introducing new technology
  • Drive alignment across functions to adopt and implement new operating models
  • Evaluate the impact of changes on operational metrics

Benefits

  • Medical, Dental, Vision plans
  • Adoption, Fertility and Surrogacy reimbursement up to $10,000
  • Paid Time Off and Sick Leave
  • Paid Parental & Family Caregiver Leave
  • Emergency Backup Care
  • Disability and Critical Illness plans
  • Life Insurance
  • 401k/403B with Employer Match
  • Tuition Assistance up to $5,250/year and discounted educational opportunities
  • Student Debt Pay Down up to $10,000
  • Certification reimbursement and access to CEUs
  • Pet Insurance
  • Legal Resources Plan
  • Potential for annual discretionary bonus based on eligibility criteria
Full Job Description
City/State
Virginia Beach, VA

Work Shift
First (Days)

Overview:

The Senior Director of Strategic Transformation is a leadership role focused on leading and influencing while overseeing large-scale organizational changes. This role requires alignment to senior leaders, strategic vision, and the ability to drive successful change across the enterprise. This leader is responsible for all aspects of leading a diverse, cross-functional team (both direct and matrix reports) that provides support for successful end-to-end delivery of initiatives/programs/projects - driving pace, speed to market and key consumer outcomes based on organizational strategy and needs.

Building strong, collaborative relationships with enterprise leaders to define, prioritize, and develop programs and initiatives is critical to maximize efficiencies and ensure financial targets are met (inclusive of value, outcomes measurements and KPIs).

This dynamic leader will excel in:
  • cross-functional collaboration, negotiation, resource alignment, stakeholder engagement, and continuous improvement.
  • overseeing project portfolios, and ensuring transformation and project management standards across the organization, managing program leaders, project managers and teams
  • execution and delivery that is on scope, schedule, and budget
  • analyzing data to identify trends, patterns, and opportunities for improvement
  • developing new skills and capabilities within the organization to support ongoing transformation initiatives
  • tracking and measuring performance against key metrics and targets


  • Role Responsibilities - Transformation Office
  • Lead re-imagination of end-to-end processes by challenging legacy assumptions and ways of working
  • Identify opportunities to simplify, eliminate, or fundamentally redesign work
  • Redefine workflows, decision paths, and governance to improve flow and clarity
  • Develop practical, non-technology-led solutions to reduce complexity and friction
  • Translate re-imagined concepts into clear, prioritized improvement plans
  • Partner with IT to align re-designed processes with targeted AI or automation enablement
  • Ensure technology is applied only after processes are meaningfully simplified
  • Drive cross-functional alignment to adopt new process designs and operating models
  • Track impact of re-imagined solutions on efficiency, speed, and effectiveness


Benefits: Caring For Your Family and Your Career

Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

About Sentara Healthcare

Sentara Healthcare is a not-for-profit healthcare system that operates hospitals, outpatient care centers, imaging centers, and other healthcare facilities in Virginia and North Carolina. The system provides a range of medical services, including cancer care, heart and vascular care, orthopedics, pediatrics, and women's health. Sentara Healthcare also offers health plans and wellness programs. The system is committed to providing high-quality, patient-centered care and has received numerous awards and recognitions for its clinical outcomes and patient satisfaction.
Learn more about Sentara Healthcare
Size
30,000 employees
Industry

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