Associate Product Owner

Job #:
req38370

Organization:
IFC

Sector:
Information Technology

Grade:
GF

Term Duration:
Open-Ended Staff (OPEN-OP)

Recruitment Type:
International Recruitment

Location:
Washington, DC,United States

Required Language(s):

Preferred Language(s):

Closing Date:
10/5/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Department Context:

The mission of the Corporate Information Technologies Department (CIT) is to leverage technology to enable IFC's strategic priorities and to support IFC's business and operations. By acting as the technology partner and business enabler, the department provides state-of-art information and technology solutions to support IFC's Investment & Advisory Services, Financial Operations, Treasury & the Asset Management Company. We work closely with the business to design solutions that automate business processes, help enable business responsiveness to clients, improve operational efficiency and organizational effectiveness, and manage risks. CIT aims to ensure that our solutions meet the business needs of users across a range of functions, including operations and corporate business processes, information, knowledge and learning, data and analytics, and more.

Duties and accountabilities:
• In coordination with the Product Manager, continuously evolve the Salesforce product vision, strategy, and roadmap in alignment with the Bank Group's institutional and IT strategic priorities.
• Evaluate Salesforce capabilities (standard vs custom) to ensure optimal design choices
• Translate business and stakeholder needs into a well-prioritized backlog of epics, user stories, and acceptance criteria.
• Serve as the principal point of accountability for product decisions, balancing stakeholder demands, technical feasibility, and resource constraints.
• Support in Agile/Scrum ceremonies (sprint planning, backlog refinement, sprint review, retrospectives), ensuring the development team has clear, actionable guidance.
• Review and formally accept completed work against defined acceptance criteria and quality standards.
• Establish and track product success metrics (adoption, performance, user satisfaction, business value realized); use data to inform ongoing prioritization.
• Build and maintain strong relationships with business sponsors, client departments, and senior stakeholders across the institution.
• Manage trade-offs between scope, time, and resources; communicate impacts transparently to leadership and stakeholders.
• Collaborate with enterprise architecture, security, UX, and QA functions to ensure the product is secure, scalable, and aligned with WBG technology standards.
• Ensure alignment with Salesforce best practices and enterprise standards

Selection Criteria
• Master's degree in computer science, Engineering, or relatedfield with a minimum of 5 years of work experience,including 5+ years of Salesforce experience working in the Financial Servicesindustry.
• SAFe Product Owner certification
• Salesforce Certified Platform Administrator is required
• Experience in Salesforce Financial Services Cloud and Experience Cloud is required
• Salesforce Certified Business Analyst certification is required
• Solid knowledge of Salesforce platform capabilities (objects, workflows, integrations)
• Experience in large-scale digital transformation programs (e.g., CRM implementation)
• Demonstrated track record as a Product Owner delivering complex digital products within an Agile environment.

As the World Bank Group continues to evolve, we value candidates who:

• Demonstrate the ability to collaborate effectively across teams, disciplines, cultures, and institutional boundaries.
• Responsibly leverage digital and AI-enabled tools to enhance productivity, learning, and decision-making.
• Bring experience working in fragile, conflict-affected, and violent (FCV) contexts and are encouraged to highlight relevant experience in their application materials, where applicable.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

Learn more about working at the World Bank and IFC including our values and inspiring stories.