Job Overview
The Associate Product Manager - Program Oversight supports operational coordination, onboarding governance, reporting, and day-to-day product realization activities for T-Platform, T-Mobile's enterprise operational and management platform for TFB products and services.

This role operates within the T-Platform Product Realization organization and partners closely with Product Strategy, UX, Technical Discovery, Program Operations, Architecture, and Engineering teams to support onboarding coordination, operational readiness, governance tracking, and organizational continuity across multiple simultaneous initiatives.

T-Platform supports highly integrated enterprise operational use cases spanning Advanced Network Solutions (ANS), IoT, broadband, APIs, security, satellite, government, and future enterprise operational capabilities. This role is responsible for helping maintain onboarding visibility, operational tracking, documentation accuracy, release coordination, and governance support activities across the rapidly evolving TFB portfolio ecosystem.

The ideal candidate combines strong organizational capability, operational discipline, analytical thinking, communication skills, and the ability to operate effectively within ambiguity and rapidly shifting priorities.

This role is critical to supporting operational continuity, onboarding readiness, and organizational scalability across the T-Platform Product Realization organization.

Job Responsibilities:

Vision, Strategy, and Analysis
• Conducts research and analysis in order to help create and manage product vision and roadmap.
• Participates in end user research to inform product prioritization
• Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
• Assists with product presentations.
• Conducts competitive product analysis.
• Provides ad hoc information to management by creating special reports and analysis on request.
• Participates in development of product feature set and positioning strategies.
• Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.
• Develops and maintains current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.

Customer Evangelist
• Leverages customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer's unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpeuating the customer-first mindset.
• Creates an environment and culture where the team is immersed in customer-first mindset.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution / Delivery
• Helps generate and maintain dashboards and reports that track product health and success metrics.
• Assists with maintaining and updating product backlog and priorities with partners.
• Scopes and prioritizes activities based on business and customer impact.
• Assists with beta and pilot programs with early-stage products and samples.
• Assists in preparing product documents and product use cases to drive product activity.
• Supports sales and marketing with the necessary product knowledge.
• Assists in the development of adoption tools and training material.
• Writes feature and user stories to capture requirements and translate product / platform strategy into consumable work for Dev teams.
• Understands challenges and recommends trade-offs with the team.
• Communicates defect status and response to leadership and impacted stakeholders until fully resolved.
• Ensures defects are factored into regular backlog prioritization for resolution based on priority.
• Helps prepare and drive product and experience demos.

Relationship & People, Professional Development
• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Develops industry knowledge by attending educational workshops.

Education:

Bachelor's Degree (Required)

Work Experience:

0-2 years of relevant Product Management experience in an agile software product development environment. ()

Knowledge, Skills and Abilities:

SCRUM Knowledge in software with Agile Scrum methodologies (Required)

Agile Methodologies Knowledge in software with Agile Scrum methodologies.

Knowledge of the overall execution relating to all aspects of an agile development team, from defining the strategy and architecture through deployment and support. (Required)

Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)

Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $77,000 - $138,900

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ362276¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!