About the Role

Come help us redefine last-mile logistics through robotics, automation, and other advanced technologies. Autonomy only works when merchants - restaurants, retailers, and other partners - can reliably interact with our robots: handing off orders, troubleshooting edge cases, and trusting the experience enough to keep using it. This role owns that side of the equation.

We're looking for a Merchant Success & Growth lead to build the strategy and operational mechanisms that get merchants onboard, keep them performing, and turn their day-to-day reality into a tight feedback loop for product and engineering.
You're excited about this opportunity because you will...

• Own merchant adoption and performance KPIs for autonomy end-to-end - defining what "successful merchant interaction with a robot" means, instrumenting it, and driving improvement against it.
• Build the playbooks and operational mechanisms to onboard merchants to autonomy - from first conversation through training, go-live, and steady-state ops - and scale them across markets.
• Partner with sales, account management, and field ops to recruit and ramp the right merchant cohorts for each stage of the product, and design experiments that test new merchant-facing features and handoff models.
• Define merchant performance benchmarks (handoff success rate, dwell time, dasher/robot interaction quality, merchant CSAT) and run the cadence that holds partners and internal teams accountable to them.
• Stand up the feedback loop from the field back to product and engineering - turning merchant complaints, edge cases, and frontline observations into prioritized inputs that change what we build next.
• Be the voice of the merchant inside Labs: advocating for their constraints in product reviews, roadmap planning, and launch decisions.

We're excited about you because...

• You have a Bachelor's degree in business, operations, or a related field, or equivalent related experience.
• You have 3-6 years of experience in Strategy & Operations, Merchant/Partner Success, Product Operations, Business Strategy, or a closely related field - ideally with time spent owning a partner-facing KPI end-to-end.
• You've built operational mechanisms from scratch - onboarding flows, performance reviews, escalation paths, feedback loops - not just run mechanisms someone else designed.
• You're comfortable in the field. You'll spend time with merchants and on-the-ground ops teams, and you treat that as a feature, not a bug.
• You think in metrics. You can define a KPI, instrument it, and tell the difference between a real signal and noise.
• You communicate clearly across audiences - translating frontline merchant pain into crisp product asks, and translating product/engineering tradeoffs back into language merchants and field teams understand.
• You're biased toward action in ambiguous, early-stage environments. You're energized by problems that don't yet have an owner or a process.
• Bonus: experience launching new technology, hardware, or operationally complex products with external partners.

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$85,400-$125,500 USD