Associate Manager - Merchant Strategy & Operations

DoorDash

$116K — $145K *
Food & Beverages
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years' experience in consulting, strategy, finance, analytics, or business operations
  • Proficient in financial modeling
  • Proven ability to solve complex analytical problems and manage cross-functional initiatives
  • Experience succeeding in a fast-paced environment
  • Analytical mindset with experience using SQL is preferred
  • Bachelor's Degree or higher

Responsibilities

  • Devise and execute initiatives aligned with Merchant Selection strategy
  • Optimize merchant revenue engine to enhance customer selection quality
  • Partner with account teams to drive value for merchants
  • Size and model deal opportunities effectively
  • Develop processes to predict and prevent merchant churn
  • Create compelling sales packages for strategic pitches
  • Make informed trade-offs for optimal investment deployment

Benefits

  • Comprehensive paid time off policies
  • Paid parental leave
  • Wellness benefits
  • Paid holidays
  • Medical, dental, and vision benefits
  • Disability and basic life insurance
  • RRSP with employer match
  • Mental health program
Full Job Description
About the Role

We are looking for an operator with a strong bias to action who loves using data and getting creative to solve problems. You'll join our Merchant Selection team, where we operate relentlessly towards ensuring we strike the best possible deals with our merchants, to enable us to grow our restaurant selection in a sustainable manner. Specifically, you will take ownership of our Merchant Retention function. This role is critical in helping ensure DoorDash maintains the existing selection on our platform, by partnering closely with our account teams to drive value for both our merchants and DoorDash. You will size and model deal opportunities, develop new processes to predict and prevent churn, build compelling packages for our sales teams to pitch and will be responsible for making strategic tradeoffs to find the optimal investments for us to deploy.
You're excited about this opportunity because you will...
  • Strategize - Devise and execute initiatives against the overall Selection strategy, focused on how we can get the most out of our agreements with merchants
  • Optimize - Build the best merchant revenue engine so DoorDash continues to offer the highest quality selection for its customers and retain our merchants
  • Partner: You love equipping other teams with what they need to be successful. You are able to take feedback and put it into action.
We're excited about you because you have...
  • 4+ years of experience in consulting, strategy, finance, analytics or business operations experience
  • Financial modelling experience is required
  • A proven track record of analytical problem solving, managing cross-functional initiatives and stake-holders, and succeeding in a fast moving environment
  • An analytical mindset and can deliver actionable recommendations out of complex datasets; SQL experience is preferred
  • Bachelors Degree or higher


Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$116,000-$145,000 CAD

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